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Realtek HD Audio Manager window popup
I have a Dell Inspiron 7352 running with Windows 10. I purchased this laptop September 2015. As provided in the image, this Realtek HD Audio Manager popup window keeps appearing telling me that I've plugged and unplugged a device from the audio jack even though I don't. This has been going on for a few months now. Last month, I went to the Microsoft store to fix it for me and they updated some drivers from the Dell website. The issue disappeared only for a week or two. So the second time, I went back to the same store and they updated another driver from the same website and told me that if the problem occurs again, then I should check the dell website for any updates and Dell System Detect otherwise my laptop has a hardware issue. The third time exactly the same problem occurs this month and this time there are no updates available from the website and Dell System Detect doesn't do anything. I contacted Dell via Facebook and one of their solutions was to install and update a Realtek ALC3234 Audio Driver from a link they provided me. I installed this driver two or three times and still the same result. I even tried updating the Realtek High Definition Audio in my control panel and still the same result. I uninstalled this same application and my laptop won't play sound so it has to be enabled. Any suggestions please? This issue is really irritating me now. Constructive feedback much appreciated.
Saltgrass
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January 17th, 2017 05:00
In that utility you have the option to turn off those notices... Use the icon in the Hidden area on the Taskbar to open the Sound Manager. Go to Advanced and Jack Information.
Jim Coates
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January 17th, 2017 06:00
Hello. They could be right about that, as this has been happening for months. When a plug is inserted into the jack, it is detected by impedance sensing. When an insertion event is falsely detected, it could be a failure of the sensing mechanism.
There is a connection to the audio driver in that the driver is set to certain parameters. If too narrowly set, could contribute to false detection, but I would think in that case every laptop with that particular driver version would have the same symptoms.
There might be a work-around, if you can install the Windows native audio driver.
1. Open the Device Manager (find it in the Control Panel, or type devmgmt.msc into the search box).
2. Expand the "Sound, video & game controllers" and right click on "Realtek High Definition Audio".
3. Select to "Update Driver Software".
4. Click on "Browse my computer for driver software".
5. Click "Let me pick from a list of drivers on my computer".
6. Put a check in the box "Show compatible hardware" if not already checked [but SEE NOTE].
7. In the list of devices, click "High Definition Audio" (the native driver).
8. Click "Next".
9. On the Update Driver Warning box, click "Yes" (install the driver).
10. Restart the laptop if prompted. If not prompted, sometimes you have to restart, sometimes not.
[To get back to the Realtek driver, do it again but reverse the names in steps 2 and 7.]
NOTE: if you have a 2-in-1 model and do not see a "High Definition Audio" option after step 6, then uncheck "Show compatible hardware". Then in step 7, if you see 2 "High Definition Audio" devices, select the 2nd one. On some models the native driver is called Intel High Definition Audio.
This might be a workaround because I don't think the Windows driver will present you with the popup window, whether or not there is false detection. However, if you are able to get the native driver installed but still have problems of one sort or other, then I would be especially suspicious of a hardware issue.
shawn199
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January 17th, 2017 22:00
Hi thanks for the reply. I already did up to step 3 but couldn't find where step 4 is. However I did find the following after running troubleshooting provided in the images. I tried to insert as much as I can.
shawn199
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January 17th, 2017 22:00
Jim Coates
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January 18th, 2017 05:00
I notice from the screen shots that the installed driver is not one of the versions that Dell provides for your model. The latest Dell-provided Realtek driver for an Inspiron 7352 running Win10, is Realtek 6.0.1.7564. You might try installing that one. You could also try one directly from the Realtek site.
My thinking is that if the problem persists across different drivers, then probably not caused by a buggy driver. However, in your first post you indicated that you have already "updated" twice. Dell has only released 2 Realtek drivers for the Inspiron 7352 running Win10, so you might have already tried all of the appropriate ones.
About troubleshooting tests in general, I don't know of one that is designed to identify a failure of the sensing mechanism, so if that is the problem it won't be noted.
swapnil12
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September 4th, 2017 12:00
Any solution on this? I have same problem with my dell inspiron 5559/window 10/realtek High definition audio driver 6.0.1.8142, Its so annoying while taking skype calls , If anyone have solution, Please let me know. Thanks