Recall the defective "250N smart PC" . Your reputation fades by the day.

Its becoming very obvious to all the unfortunate Dell customers that frequent this forum, that our experiences of our "Smart PC" shutting itself off is far from isolated. What particularly frustrates me is the fact that I've spent countless wasted hours discussing this issue in length with customer services, in what they must have immediatley realised was a manufacturing fault and completely irresolvable (due to the sheer numbers of people with the exact same complaint). Like many of you, my warranty has expired (an admission of a defect), but I know my rights. Lack of warranty is of no issue whatsoever in this matter as it shouldn't affect my statuatory rights. This is clearly a design fault that has always existed, preventing the machine performing what one would reasonably expect it to do on purchase. We have been sold a defective product from the start, and we expect to have it, in the very least replaced with a similarly priced different model, or simply fully refunded. I refuse to send my laptop in for repairs because as it is well documented on these pages, there is not one reported case of Dell having resolved this issue in the long-term.

Sadly, before I purchased this awful machine, I was a great admirer of Dell, having bought several computer from them in the past. If Dell believe they can avoid recalling this Laptop thus saving themselves a small fraction of their undeserved profits they can think again. It is misguided to think that talk of this disgraceful incident will not spread. Having previously recommended you to everyone, I now go out of my way to discourage my family, friends, fellow students and casual aquaintances, from buying anything from your "cowboy" company. If you had any business acumen, you would have already realised that this is going to cost a significantly larger sum, than if you were to take responsibility for your mistakes and recompense you former-loyal customers. Bite the bullet - do the right thing, and please recall this machine. It is only a matter of time before you push us far enough to pursue a full Judicial Investigation into this.

Furthermore, for those that have not yet realised, the only reason that Dell allow these complaints to continue on their website is because they consider that its better to have it located where they can still exercise control over it. I suggest everyone keeps copies of these pages, so that in the event of legal action, evidence of these records will remain in existance. It may be of further use if someone more capable than I, could set up an external website specifically addressing this issue, where we may be able to confer this serious matter free of censorship. 

Regards,

Sam Mahboubian

Message Edited by SamMahboubian on 01-28-2004 08:01 PM