Nino Syahputra
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Recording Audio Problem Dell Insipiron 14z (5423)

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Good Morning, thank you for coming to this post, i really appreciete it.

I'm sorry if my language is not good enough for you but now i have a problem with my recording audio problem. I don't know how long this problem came up but when first time i bought it, it works perfectly. But now this problem show up.

My internal speaker is good but my microphone is not, i don't know which one is the internal microphone . but no sound at all, i've checked from f12 ePSA and it works for speaker but for microphone is not, i've checked from "set up microphone" but it can't because no sound come from microphone and i can't make enchanment for room calibration because my microphone have a signal low or maybe no signal because no sound from it.

please help me to fix this, i don't know how to do next.. 

Thank you for your time.

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Jim Coates
5 Osmium

RE: Recording Audio Problem Dell Insipiron 14z (5423)

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Hello. You have selected the correct one. Microphone Array is the internal mic. It is a pair of mics located in the webcam assembly at the top of the display screen.

The things you can try are

> Reinstall the IDT audio driver from the Inspiron 14z 5423 support page. When you get to that page, first select your operating system by clicking on the Change OS selector:

> Adjust the mic volume and boost. Here is a screen shot of the path, but on yours start from Microphone Array:

> If you have a program in your list of programs named Dell Webcam Central, open that program and find the microphone settings. Make sure the mic is not turned off.

If none of those things fix the mic, it could be damaged. To fix the mic array would require replacing the webcam.

Jim Coates -- 15 years on the Dell Laptop Audio boards -- since 2/6/04 

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Nino Syahputra
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RE: Recording Audio Problem Dell Insipiron 14z (5423)

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i let my microphone unfunctionally for a decade. after upgrading to windows 10. my microphone works again. so the problem is on software conflict

13 Replies
Jim Coates
5 Osmium

RE: Recording Audio Problem Dell Insipiron 14z (5423)

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Hello. You have selected the correct one. Microphone Array is the internal mic. It is a pair of mics located in the webcam assembly at the top of the display screen.

The things you can try are

> Reinstall the IDT audio driver from the Inspiron 14z 5423 support page. When you get to that page, first select your operating system by clicking on the Change OS selector:

> Adjust the mic volume and boost. Here is a screen shot of the path, but on yours start from Microphone Array:

> If you have a program in your list of programs named Dell Webcam Central, open that program and find the microphone settings. Make sure the mic is not turned off.

If none of those things fix the mic, it could be damaged. To fix the mic array would require replacing the webcam.

Jim Coates -- 15 years on the Dell Laptop Audio boards -- since 2/6/04 

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Nino Syahputra
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RE: Recording Audio Problem Dell Insipiron 14z (5423)

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Thank you for your asisstance, i've done again all of your suggestion, Mic is not turned off, maybe i have to replace my webcam and also my mic array.

Regards

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Jim Coates
5 Osmium

RE: Recording Audio Problem Dell Insipiron 14z (5423)

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Here is a picture of a webcam. The camera and the mics are all part of a single unit.

Jim Coates -- 15 years on the Dell Laptop Audio boards -- since 2/6/04 

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Nino Syahputra
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RE: Recording Audio Problem Dell Insipiron 14z (5423)

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Yes sir thank you for a picture, may i ask you a question?

did Webcam and Mic array, is connected to motherboard ?
maybe there're part that not connected well

Regards

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Jim Coates
5 Osmium

RE: Recording Audio Problem Dell Insipiron 14z (5423)

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Check the cable connection in the bezel (the plastic that surrounds the display screen).

Go to the 14z 5423 support page and click on Manuals, then click on "Owner's Manual". That is the Service Manual with instructions and picture of how to take apart the laptop. Go down to the section "Removing the Camera Module" and you can see a picture of where the connection is, with instructions of how to get to that area.

Jim Coates -- 15 years on the Dell Laptop Audio boards -- since 2/6/04 

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Nino Syahputra
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RE: Recording Audio Problem Dell Insipiron 14z (5423)

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Thank you sir, i will read that but is there any possibility that there are crash between software especially between Dell Webcam and IDT maybe ? because when i look around my system current configuration from first time until now, there are big difference.. this is because i've reinstalled my windows without using Dell Reinstallation Disc so some driver is different from system tag, because i downloaded and installed it.

or maybe from other software ?


Regards

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Jim Coates
5 Osmium

RE: Recording Audio Problem Dell Insipiron 14z (5423)

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Windows has a native driver for the webcam so you don't need to download and install one.

Your screen shot shows that Windows is recognizing Microphone Array, so that looks right.

It all looks okay to me, but it is always possible that software is not configured correctly somewhere. The best thing would be if you could restore the laptop back to the original factory configuration using the restore image on the hard drive, but if you have wiped the entire hard drive then the image was wiped too.

Jim Coates -- 15 years on the Dell Laptop Audio boards -- since 2/6/04 

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Nino Syahputra
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RE: Recording Audio Problem Dell Insipiron 14z (5423)

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Thank you sir for your answer and explaination, i'm sorry if i ask too much..

it's wiped too hahaha.

i will replace my webcam and also mic. array if i'm sure that there is no a problem with software crash..

Regards from me.

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Jim Coates
5 Osmium

RE: Recording Audio Problem Dell Insipiron 14z (5423)

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When you are setup as in your screen shot, if you tap on the bezel around the webcam, do any green bars appear at all?

Jim Coates -- 15 years on the Dell Laptop Audio boards -- since 2/6/04 

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