1 Copper

Recovery Media

Hi there,

I lost the Recovery DVD of my Alienware m17x, and I want to apply for a new copy or download link. However, I just transferred the service tag from US to China through a ownership transfer form. Now the Chinese service team replied that they cannot provide a copy since the laptop is not bought in China. Neither can I raise my service tag in Dell.US, as it has already been transferred! Can anyone help me with that?

Thanks in advance,


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6 Indium

RE: Recovery Media

If you are on the factory settings, follow the instructions here to make new recovery media:


If you have previously clean installed and are running Windows 8.1 see here:


Microsoft have broke the digital distribution of Windows 7 and replaced it with a non-functional tool so you can no longer download a Windows 7 .iso.

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads

#IDoNotWorkFor Dell
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