I have a refurbished e6420 that will not install the win7 OS. When I start it up without the boot disc, after the Dell splash screen it asks me to launch startup repair. When I select that, it shows "loading windows files", and after it completes that, goes to another screen with a small loading bar and Microsoft Corporation underneath. It appears to get stuck here. It does not detect the factory-furnished CD in the disc drive, so I tried to boot from a USB loaded with win7. Result: shows "loading windows files" and then freezes on windows splash screen (left it for a couple of hours just in case). It has not successfully booted since its purchase, and I am trying to fix it as opposed to selling it for parts. Any thoughts on how to fix this?