Refusal to replace Motherboard in Inspiron 15 i7 PPID tag missing
My Laptop is out of warranty and does not power on. No response to any attempt to start it.
I approached Dell Technical Support which guided me to go to local technician. He could not repair the laptop.
Then I went to Authorized Dell Service Centre in Gurgaon, India. There after initial diagnostics I was informed that the PPID tag on the motherboard was missing and so they can not replace the motherboard. I approached them again and verified with the Technical support yet no help.
The only solution offered was to sell the laptop when a simple replacement can easily solve the issuee. All this is being prevented by a small piece of PPID tag gone missing!