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arttp2
Copper

Refusal to replace Motherboard in Inspiron 15 i7 PPID tag missing

My Laptop is out of warranty and does not power on. No response to any attempt to start it.

I approached Dell Technical Support which guided me to go to local technician. He could not repair the laptop.

Then I went to Authorized Dell Service Centre in Gurgaon, India. There after initial diagnostics I was informed that the PPID tag on the motherboard was missing and so they can not replace the motherboard. I approached them again and verified with the Technical support yet no help.

The only solution offered was to sell the laptop when a simple replacement can easily solve the issuee. All this is being prevented by a small piece of PPID tag gone missing!

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