Reinstalled Windows 7 Professional on Latitude E6510 and 3 drivers are missing

http://www.dell.com/support/troubleshooting/us/en/04/KCS/KcsArticles/ArticleView?c=&l=en&s=bsd&docid=268873

Thank you for the reply. The instructions have a NOTE that says this is process and order is not for the Latitude E series and I have a Latitude E6510. The NOTE reads: "Dell Latitude E-Series and Precision laptop models have a different install order. For more information, see the Latitude E-Family and Mobile Precision reimage guide." I tried the link but it doesn’t work. Any other suggestions that could help?

Google is your friend

Learn to search on Latitude E-Family and Mobile Precision reimage guide

Many thank.

Google was my friend, you were right.:emotion-1:

I found the doc and downloaded it.Will give it a look and try tomorrow. Thank you again for the support. Your friend in cyberspace!!!

Revision 3.0
A03
May 5th, 2011

For the Broadcom USH it should be taken care of in Dell ControlPoint Security Device Driver Pack:

64 bit: http://downloads-us.dell.com/FOLDER91162M/1/Dell_ControlPoint-Security-D_A18_R269916.exe

32 Bit: http://downloads-us.dell.com/FOLDER91085M/2/Dell_ControlPoint-Security-D_A18_R269802.exe 

Please provide the hardware IDs of the other missing devices.

Hi natakuc4:

Thanks for the reply and support!

My OS is Windows 7 Professional, 64 Bit. I'm going to download from the 64 bit link you provided and will let you know if it resolves the Broadcom issue.

Here is the information I have From the Device Manager on the other 2 missing drivers:

#1

Unknown Device

Device Type: Other Device

Manufacturer: Unknown

Location: on PCI Bus

#2

Unknown Device

Device Type: Other Devices

Manufacturer: Unknown

Location: Port_#0004.Hub_#0005

Thanks for your support natakuc4. From your friend in cyberspace!

Sorry I should have left some better instructions on providing hardware IDs:

Press the [Windows] and [Pause|Break] or [Windows] and [ e ] (to open computer) and then select properties.

On this screen next select Device manager.

Hopefully it should look something like mine.

If you have an error, yellow ? or ! as in my base system device then Windows 8 hasn't found a system driver correctly. Quickly check to see if you have missed installation of a driver. If you still can't find out what it is. Right click the device with the error and select properties:

Go to details and select Hardware ids.

Thanks for the reply natakuc4:

I've been traveling for work and unfortunately had to stop troubleshooting this. As I am now back stateside, I am trying to resolve the two Driver issues.

I followed your instructions and I have the IDs now. They are:

The Broadcom USH Device IDs are as follows:

USB\VID_0A5C&PID_5800&REV_0101&MI_00

USB\VID_0A5C&PID_5800&MI_00

The Unknown Device is as follows:

ACPI\SMO8800

*SMO8800

How do I get these to work? Or what are the next steps I take?  Thank you in advance for your support!!!:emotion-2:

Hi Philip Yip,

I wanted to THANK YOU very much for the help. It worked. I followed both links, downloads and steps and your direction helped resolved the 2 unknown device drivers in Device Manager!

The last remaining issue I have is that the CD/DVD Optical Drive is not recognized in "My Computer" or "Device Manager".  DO you know how I can go about getting the CD/DVD to be recognized by my computer?

Thank you again!

Maria

Hello again Philip:

I wanted to let you know I resolved the missing CD/DVD Drive after the Windows Reinstall.

From MS Website I went through steps 1-4 without any success, but when I performed step 5 was what worked successfully for me. So now my CD/DVD is reading and writing.  THese are the steps I used from this url:

http://support.microsoft.com/kb/314060/en-us

Thanks for all your help!!! :emotion-2:

Maria

Great thanks for letting me know that you got everything fixed. :)