mvetri
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Reinstalled Windows 7 Professional on Latitude E6510 and 3 drivers are missing

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I Reinstalled Windows 7 Professional on Latitude E6510 and 3 drivers are missing. In the Device Manager they are located under:

"Other Devices"

  1. Broadcom USH - missing driver
  2. Unknown Device - missing driver
  3. Unknown Device - missing driver

Also there is no Sub Heading in Device Manager for CD/DVD Drives.

Is this an issue with Microsoft Windows 7 Professional?  Can anyone help me to resolve?

Thank you in advance!

Thanks  for your support!

Maria

[Smiley Happy]

12 Replies
ieee488
6 Gallium

RE: Reinstalled Windows 7 Professional on Latitude E6510 and 3 drivers are missing

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mvetri
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RE: Reinstalled Windows 7 Professional on Latitude E6510 and 3 drivers are missing

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Thank you for the reply. The instructions have a NOTE that says this is process and order is not for the Latitude E series and I have a Latitude E6510. The NOTE reads: "Dell Latitude E-Series and Precision laptop models have a different install order. For more information, see the Latitude E-Family and Mobile Precision reimage guide." I tried the link but it doesn’t work. Any other suggestions that could help?

Thanks  for your support!

Maria

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ieee488
6 Gallium

RE: Reinstalled Windows 7 Professional on Latitude E6510 and 3 drivers are missing

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Google is your friend

Learn to search on Latitude E-Family and Mobile Precision reimage guide

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Philip_Yip
6 Indium

RE: Reinstalled Windows 7 Professional on Latitude E6510 and 3 drivers are missing

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For the Broadcom USH it should be taken care of in Dell ControlPoint Security Device Driver Pack:

64 bit: http://downloads-us.dell.com/FOLDER91162M/1/Dell_ControlPoint-Security-D_A18_R269916.exe

32 Bit: http://downloads-us.dell.com/FOLDER91085M/2/Dell_ControlPoint-Security-D_A18_R269802.exe 

Please provide the hardware IDs of the other missing devices.

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
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mvetri
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RE: Reinstalled Windows 7 Professional on Latitude E6510 and 3 drivers are missing

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Many thank.

Google was my friend, you were right.

I found the doc and downloaded it.Will give it a look and try tomorrow. Thank you again for the support. Your friend in cyberspace!!!

Revision 3.0
A03
May 5th, 2011

Thanks  for your support!

Maria

[Smiley Happy]

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mvetri
1 Nickel

RE: Reinstalled Windows 7 Professional on Latitude E6510 and 3 drivers are missing

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Hi natakuc4:

Thanks for the reply and support!

My OS is Windows 7 Professional, 64 Bit. I'm going to download from the 64 bit link you provided and will let you know if it resolves the Broadcom issue.

Here is the information I have From the Device Manager on the other 2 missing drivers:

#1

Unknown Device

Device Type: Other Device

Manufacturer: Unknown

Location: on PCI Bus

#2

Unknown Device

Device Type: Other Devices

Manufacturer: Unknown

Location: Port_#0004.Hub_#0005

Thanks for your support natakuc4. From your friend in cyberspace!

Thanks  for your support!

Maria

[Smiley Happy]

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Philip_Yip
6 Indium

RE: Reinstalled Windows 7 Professional on Latitude E6510 and 3 drivers are missing

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Sorry I should have left some better instructions on providing hardware IDs:

Press the [Windows] and [Pause|Break] or [Windows] and [ e ] (to open computer) and then select properties.

On this screen next select Device manager.

 Hopefully it should look something like mine.

If you have an error, yellow ? or ! as in my base system device then Windows 8 hasn't found a system driver correctly. Quickly check to see if you have missed installation of a driver. If you still can't find out what it is. Right click the device with the error and select properties:

Go to details and select Hardware ids.

 

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
mvetri
1 Nickel

RE: Reinstalled Windows 7 Professional on Latitude E6510 and 3 drivers are missing

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Thanks for the reply natakuc4:

I've been traveling for work and unfortunately had to stop troubleshooting this. As I am now back stateside, I am trying to resolve the two Driver issues.

I followed your instructions and I have the IDs now. They are:

The Broadcom USH Device IDs are as follows:

 

USB\VID_0A5C&PID_5800&REV_0101&MI_00

USB\VID_0A5C&PID_5800&MI_00

 

The Unknown Device is as follows:

ACPI\SMO8800

*SMO8800

 

How do I get these to work? Or what are the next steps I take?  Thank you in advance for your support!!!

Thanks  for your support!

Maria

[Smiley Happy]

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Philip_Yip
6 Indium

RE: Reinstalled Windows 7 Professional on Latitude E6510 and 3 drivers are missing

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The Broadcom USH Device IDs are as follows:

USB\VID_0A5C&PID_5800&REV_0101&MI_00

USB\VID_0A5C&PID_5800&MI_00

The Unknown Device is as follows:

ACPI\SMO8800

*SMO8800

For the Broadcom USH it should be taken care of in Dell ControlPoint Security Device Driver Pack:

64 bit: http://downloads-us.dell.com/FOLDER91162M/1/Dell_ControlPoint-Security-D_A18_R269916.exe

32 Bit: http://downloads-us.dell.com/FOLDER91085M/2/Dell_ControlPoint-Security-D_A18_R269802.exe 

The other one should be taken care with the FreeFall sensor:

http://ftp.dell.com/app/DRVR_WIN_R309372.EXE

 

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell