Due to some reasons my Cyberlink software that came preinstalled on my dell inspiron 3521 got uninstalled. Now I want to reinstall it by everytime I try to register my lapton with My Dell Downloads it gives error that service tag is not supported. How can I reinstall my software now?
Sorry about the situation. Regarding My Dell Downloads, there are few steps that can be tried:
1. Ensure you have entered Service tag correctly. Ex: Entering 0 instead of O and B instead of 8.
2. The link for My dell downloads would only work on Internet Explorer. If you are using IE, try resetting the browser:
Your changes will take effect the next time you open Internet Explorer. Please try the steps and check if that works. For more details, you may also refer to this video: http://dell.to/18Y7t42
Hope this helps!
Thank you for your prompt reply, but the My Dell link does not allows me to type my service tag manually as it automatically detects it from analyzing my system so entering the service tag incorrectly is out of the question. When the website detects the tag it displays the error "Service Tag is not supported.".I have just recently bought my laptop any idea why I might be getting this error? Also I tried the dell digital delivery tool but the utility only display a message that your software purchases are up to date does not display any list or any mention of the cyberlink media essentials suite that came preinstalled with my laptop
In order to assist you further, please help me understand if you are using Internet Explorer. My Dell Downloads works only on Internet Explorer. In case you are already using IE, please let me know if you have tried the steps mentioned in my previous post. If not, please try the steps and write back with results.
I’d request you to private message the following details listed below:
To send me a Private Message, click my DELL-username and then click "Send a Private Message".