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Replacement laptop? Help

I have a question how long does a replacement laptop takes to arrive? I recently bought a dell laptop from your website, its a dell inspiron 15 500, and after 3 days of its arrival I couldn't turn it on. First day of use I noticed the power bottom wasn't responding most of the time. So I called costumer support and they agree to send me a replacement warranty part, ( I hope its not a refurbished one as I paid full price) its been 5 days and I haven't receive any update on this, the tracking number or something that will keep me unconcerned. 

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RE: Replacement laptop? Help

Hi Fabianmejiab,

Thank you for writing to Dell Community Forum.

The replacement system usually takes 10-15 business days if the region is US and Canada. We can definitely look into this and help you.
Please private message me the Order number or any reference number so that we can check on the details and keep you updated with the current status.
To send a private message click on my name and click Start Conversation to send me a private message.

We are awaiting your response.

Thanks and Regards,
Farooq Ahmed
Dell Social Media and Community Professional
Order Status : http://dell.to/1fgKSTr
Download Drivers : http://dell.to/1hcxG98

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