Hugh Sullivan
1 Copper

Replacing battery under warranty

I did a search for this subject, and I found one persons query which seemed to be handled, but there wasn't a procedure there for getting this done.

My laptop is under warranty and we got the "your battery has experienced a permanent failure and needs to be replaced" message.

Can you help me out?

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3 Replies
9 Rhodium

Re: Replacing battery under warranty

You must call Dell Support and walk through the troubleshooting with the technician.  Use the contact link below to find the phone number in your location.

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Anonymous
Not applicable

Re: Replacing battery under warranty

Hi,

Welcome to the community

As per Ejn63 you need a to contact support, no need to pick up phone. I can assist you with replacement. Please add me as a friend and send me service tag. Thank you.

Regards,

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harshavitla
1 Copper

RE: Replacing battery under warranty

Hi Elijah,

I am facing the similar problem with my Dell Inspiron 3521. Error 'your battery has experienced a permanent failure and needs to be replaced'

Please guide me in fixing the same.

Service tag: <ADMIN NOTE: Service tag removed per privacy policy>

Thanks,

Harsha

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