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marcuscole
1 Copper

Reset Happening Daily to Seagate Backup Plus External Drives


Dell Inspiron 5547 running Windows 8.1. 8GB Memory, 1TB internal hard drive.

I have 2 Seagate Backup Plus Drives, 5TB and 4TB. Both on USB 3.0 ports on the 5547 laptop. 

Every night Windows Event Viewer shows: 
12:01:02 Reset to device, \Device\RaidPort1, was issued. Source: UASPStor Event 129
12:02:02 Reset to device, \Device\RaidPort2, was issued. Source: UASPStor Event 129

This reset makes these drives "disappear" as in
Seagate Dashboard no longer sees them.
SeaTools for Windows no longer sees them.
Windows Explorer: when I try and browse to the drive/folders says: 

E Is not accessible. The request could not be performed because of an I/O device error. 

I: Is not accessible. The request could not be performed because of an I/O device error. 

The only thing that makes the drives available is a reboot. When I reboot Dashboard and SeaTools sees them.
The next day at 12:01 / 12:02am the reset happens again.
I've searched Windows Task Scheduler and can't seem to find a job that is causing the resets. 

Anyone have any ideas?

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marcuscole
1 Copper

RE: Reset Happening Daily to Seagate Backup Plus External Drives

I think I have may have found the culprit: Dell SupportAssist.

When I was investigating this problems yesterday, I found the following post. 

It talked about uninstalling / reinstalling SupportAssist. 

I uninstalled SupportAssist yesterday. Surprise, Surprise, the drives did not get reset last night at 12:01 / 12:02am

Next step I guess is to contact Dell to see why SupportAssist would be sending resets to attached USB drives. 

http://en.community.dell.com/dell-groups/dell_integrated_support/end-user/f/4985/t/19626325