Thanks...I tried these links but had no luck with them. The restore went to 82% and would not go any further. I tried that a second time but got the same results. I followed the other link which basically was the same process and it took all day and it stopped at 82%.
I think the restore function is not going to work on this laptop. I think I will have to find a disk to reset to factory default, if there it is available. I can load Win 7 from an install disk that I have and use the license on the laptop which may work. This would require downloading the unique drivers to the N4010.