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2 Bronze

Reset to device, \Device\RaidPort0, was issued. Event id: 129 storahci

Hi,

I have a DELL XPS 13 9343.
I have made a Clean install of Windows 10 and downloaded drivers from dell.com.
I am also running Hyper-V.
I get repeated Warnings in my System Envent Viewer saying:

Reset to device, \Device\RaidPort0, was issued.
Source: storahci

Just Before i get these events my computer freezes for 10-20 sec. and I can´t do anything.
This is very anoying and I hope there is a fix for this?
Thanks in advance.

19 Replies
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2 Bronze

RE: Reset to device, \Device\RaidPort0, was issued. Event id: 129 storahci

I am also experiencing this issue on an Inspiron 7437 and have been attempting to find a solution for several months now. I have done clean installs of windows 10 as well and I have posted on the Dell forums with no response. Same exact issue except the source for me is iaStora.

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RE: Reset to device, \Device\RaidPort0, was issued. Event id: 129 storahci

I also had this issue. The Windows System Log showed Event 129 several times behind each other. In my case the issue was caused by two bad clusters on the hard disk. Appearantly the hardisk controller attempted to read from these clusters without result. After the defauls time-out period (HKLM\CurrentControlSet\services\Disk, parameter "TimeOutValue") of 60 seconds (may be different depending on hardware), the controller issues a reset for a new attempt. Appearantly the number of resets is also limited because I always saw 6 consecutive resets in the system log. During the HD reading attempts the system stalls because the harddisk is awaiting the read (or write) result.
The problem was solved by performing a CHKDSK /R (which may take several hours!).
Notice that CHKDSK may seem to hang because it shows no progress for a long time, in particular while repairing clusters. Please be patient because most of the time suddenly it continues after some time.

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2 Bronze

RE: Reset to device, \Device\RaidPort0, was issued. Event id: 129 storahci

Sad to hear that you also have these problems.

I hope for both of us that DELL is reading this and can come up with a sollution. I still havn´t found one.

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2 Bronze

RE: Reset to device, \Device\RaidPort0, was issued. Event id: 129 storahci

I have tried running CHKDSK /R but no errors are found.

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2 Bronze

RE: Reset to device, \Device\RaidPort0, was issued. Event id: 129 storahci

I recently had a similar problem on a Lenovo Y500 that had a 1 TB HDD with a 16 GB SSD configured for caching using Intel Smart Response Technology (SRT). Same event log messages, freezes, bad clusters. I attempted to recover/repair the SSD and HDD. Sometimes errors would be reported/fixed, sometimes it would freeze, sometimes no errors reported.  The problem would always eventually re-appear. So I replaced the HDD and SSD with a single large SSD, works great.

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2 Bronze

RE: Reset to device, \Device\RaidPort0, was issued. Event id: 129 storahci

Nice that you solved your problem Llessur.

The last thing I tried was to upgrade the firmware for my SSD. But that did not fix my problem 😞

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2 Bronze

RE: Reset to device, \Device\RaidPort0, was issued. Event id: 129 storahci

This error event seems to be linked to numerous causes so really not sure if this will work. There was a fairly significant driver update to the intel HD graphics card 4400 that was released a couple days ago. Not sure if you have an intel HD graphics card, but it might be worth seeing if yours has an update as well. I haven't had freezing for the last two days after updating it, which is the longest span I've seen. I downloaded through Dell's site and not intel's, although I don't believe Dell made any manufacturer changes to the driver.

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2 Bronze

RE: Reset to device, \Device\RaidPort0, was issued. Event id: 129 storahci

Hi Player647,

Thanks for your input. I have the latest driver installed for my Intel HD Graphics 5500. It is version 20.19.15.4300. I have the DELL XPS 13 9343. What computer are you running? Seemes to be another model.

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2 Bronze

RE: Reset to device, \Device\RaidPort0, was issued. Event id: 129 storahci

Well I just had the problem again, so I guess that didn't fix it. I have an inspiron 7437 with a hdd and ssd cache drive.

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2 Bronze

RE: Reset to device, \Device\RaidPort0, was issued. Event id: 129 storahci

Well I believe I have solved my issue. I uninstalled and reinstalled intel rapid storage technology and then disabled link power management (under performance > power and performance). I have seen solutions where this is disabled through the power plan of the computer but that never worked for me. Seems changing the setting within the intel software did the trick. 

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2 Bronze

RE: Reset to device, \Device\RaidPort0, was issued. Event id: 129 storahci

Hi player647,

When I look for the "Intel Rapid Storage Technology" on the dell drivers support site for my XPS 13 in cant find that. Did you download it from the Dell site or from the Intel site?

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2 Bronze

RE: Reset to device, \Device\RaidPort0, was issued. Event id: 129 storahci

Your XPS 13 probably only has a SSD drive. My computer has a HDD and SSD cache so the intel RST technology is used to "speed up" the HDD by storing frequently used data on the SSD. It sounds like you don't need this software on your computer. However, there is still a setting for link power management in the power settings. You might want to try turning it on/off and see if anything changes. If you google event id 129 technet blog an article should come up about it and on page two of the comments a user has more information about it. It sounds like your cause might be different then mine however.

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2 Bronze

RE: Reset to device, \Device\RaidPort0, was issued. Event id: 129 storahci

Download just the driver files for the raid controller from intel.

Unzip the files to the desktop.
Open Device Manager/Storage Controllers/Intel Chipset SATA Raid Controller, and perform an update driver function,
pointing to the driver files u will download.

restart pc and u will never ever see this warning or get freezing screen cause of it.

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RE: Reset to device, \Device\RaidPort0, was issued. Event id: 129 storahci

I had exact the same problem on quite a lot of my dell systems. Here is how i solved the issue: 

First of all we need to change "AHCI Link Power Management" which is a hidden setting on power management. Open up registry editor and change the following settings. 

HKLM\SYSTEM\CurrentControlSet\Control\Power\PowerSettings\0012ee47-9041-4b5d-9b77-535fba8b1442\0b2d69d7-a2a1-449c-9680-f91c70521c60 

Change attributes from 1 to 2

HKLM\SYSTEM\CurrentControlSet\Control\Power\PowerSettings\0012ee47-9041-4b5d-9b77-535fba8b1442\dab60367-53fe-4fbc-825e-521d069d2456

And again change Attributes from 1 to 2. 

Now go to Control Panel -> System and Security -> Power Options click on "Change Plan Settings" and then click on "Change advanced Power settings".

Now under "Hard disk" you should have AHCI Link Power Management - HIPM/DIPM and AHCI Link Power Management - Adaptive options. 


Change "AHCI Link power management" To active, which means there is no power management for AHCI and finally change Adaptive to 0 milliseconds (Although if you enabled "active" this option has no effect). 

Finally under "PCI Express" Change "Link State Power management" to OFF. 

I hope this will help you. 

Good luck!

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RE: Reset to device, \Device\RaidPort0, was issued. Event id: 129 storahci

Thanks a lot. I tried almost everything, but this solution was the only one that finally made the repeated freeze go away.

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2 Bronze

RE: Reset to device, \Device\RaidPort0, was issued. Event id: 129 storahci

I tried this method and suddenly my second user account started acting like it had only just been created and was taking me through the new account setup. I tried restoring an earlier drive image I'd made right after both accounts had been created and setup just the way I wanted them, which seemed to work fine, but then a few days later (this morning) I booted up the computer, only to find BOTH accounts acting this way. I finally had to boot into the UEFI BIOS and reset the power management settings. After that, the problem disappeared, though the original Event RAID warnings returned.

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3 Argentum

RE: Reset to device, \Device\RaidPort0, was issued. Event id: 129 storahci

The "answer" by Stratosgr is useless. It is a workaround, yes, but a very bad one. It mostly will make the problem go away, but bring in 10 new problems. It might work "fine" on a desktop or laptop (which is connected to ac), but here comes the bad thing:

It will deactivate ALL important energy saving mechanism of the PCIe links and drives. Meaning terrible battery drain on a device with battery (laptop or tablet).

I have the hangs, freezes and bluescreens too on my Venue 11 Pro 7140 with Sandisk X110 ssd, same events in the logs.

When I deactivate LPM, the hangs go away, but the tablet stays warm (can feel it) in sleep mode, and has a drain of terrible high 2400mWh, resulting of 100% battery drain in just a few hours in connected standby.

I hate Dell, and how they dont care about their customers.

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5 Rhenium

RE: Reset to device, \Device\RaidPort0, was issued. Event id: 129 storahci

I have the hangs, freezes and bluescreens too on my Venue 11 Pro 7140 with Sandisk X110 ssd, same events in the logs

Since the storahci driver is a basic Microsoft SATA driver, have you installed the Intel driver from the download site for that system?

You might look through the Device Manager and see what is using storahci.

_____________________________________
XPS 9365, Inspiron 7567 Gaming, Inspiron 7779, XPS One 2720
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RE: Reset to device, \Device\RaidPort0, was issued. Event id: 129 storahci

... ... I am not a basic user, I am an IT expert. It doesnt matter if you use the MS AHCI driver or the Intel, both show the same events in the log.

My understanding is, there is a hardware design flaw with ALL Venue 11 Pro (7130, 7130, 7140), and the SSD is incompatible with the board or drivers are faulty. Can also be, there is a bug in the bios.

When the SSD goes into LPM sleep, Windows cant reach it anymore and will freeze, bluescreen, or corrupt data on the drive. This is the problem and it will show different event logs, the most common one is the 129 though.

I think I will try to get my money get, because it seems Dell wont/cant fix it. I am also sure, ALL owners of all Venue 11 Pro have this issue. Though some may not notice it much, because they use it in their Dock, or dont know, it had a bluescreen over night.

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