I am looking for help, as I have been having some resolution issues with my extended monitors for quite some time. There are a large number of problems that range from BSODing shortly after re-connecting my docked monitors on a regular basis to having constant annoyances with sizes on screen. I have tried and searched for hours and attempted every applicable resolution, but I haven't found a correct solution. While I would love to resolve problems with resolution, the BSODs after re-docking are my primary problem.
Things I have tried/notice:
Additionally, often if my computer goes from Lock Screen -> monitor off following an idle time, the monitor will not "wake up" or render to a usable state. I have attempted to wait, push buttons, close the lid, re-connect/disconnect monitors, etc. The only solution is to perform a hard reboot.
Hi there, can you Private Message me your Service Tag (please do not post it in the thread)?
I also had a few questions:
- Does the system get the BSOD's only with the docks attached (so for example if only using one external monitor and no dock)?
- If you use one monitor plugged directly into the computer (with no dock attached), does the resolution/scaling issue still occur? So for example, your built-in display at 4k and the external monitor at 1080p as an extended desktop.
-What made you decide to disable the Nvidia card and was this done just in the device manager or elsewhere?
-On the Firmware (you mentioned), have you tried updating it on either of the docks? I cannot recall at the moment if there is one available but will be happy to check.
Sorry for all of the questions, I am just trying to think on what we can try.
I just sent you the requested information.
1) I rarely use only the laptop without a dock, so I don't have a great sample size, but I am confident that if it is not extending to an external display, it will not BSOD.
2) Correct - previously, I had one external monitor directly inserted into the HDMI port on my laptop without using any docks and the problem would persist. I have not re-tested this in awhile, so I can try to re-check in two days or so.
3) I disabled the NVIDIA card after googling around for similar problems. I did disable the driver through the device manager. Doing so did seem to help alleviate the issues for a bit, but I think that was more coincidental, as I've had several BSODs today.
4) I re-installed the Dell Update tool and ran that, which installed updates for the laptop. I then manually downloaded drivers for the TB Dock (which seems to have many problems upon Googling) and installed those as of a few weeks ago. I did not install any drivers for the little USB Hub, as I am honestly not sure who the manufacturer is for that dongle. However, I have it removed entirely right now and I'm still getting BSODs.