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Right hinge Inspiron 5000 series
I bought the Inspiron laptop online in October 2014. At the beginning of this year we noticed that sometime the "right hinge" started to give a cracking sound. We didn't pay attention to this problem, but it got worse and now there is a space between the cover and the laptop itself. We are not closing the cover anymore. I went online and discovered that this is an ongoing problem with this laptop. We would like it fixed. Can anybody advise us what route to take to get it repaired? Without going through BBB? Thank you.
DELL-Chris M
Community Manager
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November 2nd, 2016 10:00
Read the announcement at the top of this Laptop General Hardware board, "Dell Laptop Hinge Policy". Because a hinge is under the "normal wear and tear" policy, you will need to pay for the repair using our "Support Service for Expired Warranties" offering.
DeahN
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November 2nd, 2016 10:00
Thank you. Normal wear and tear after one and a half year? We might need to concentrate our powers to get a recall.