SM Bus Controller driver

Question

Hello,

I keep having an issue with an SM Bus Controller driver. Seems as if the drivers don't work on the Dell website. I Freshly imaged an E6430 with Windows XP and it seems to skip this driver. I'm certain during sysprep the chipset driver is installing. I've tried re-installing it.

Also, when I put this laptop on a docking station, when you boot it up and just constantly blue screens. I really think it has something to do with this driver.

Here are the Hardware ID's -

PCI\VEN_8086&DEV_1E22&SUBSYS_05341028&REV_04

PCI\VEN_8086&DEV_1E22&SUBSYS_05341028

PCI\VEN_8086&DEV_1E22&CC_0C0500

PCI\VEN_8086&DEV_1E22&CC_0C05

Any help would be geatly appreciated! Been trying to fix this for quite a while.

Colton6692 · Answer

Anyone have any ideas?

DELL-Sundeep B · Answer

Hi Colton6692,

You may follow the steps below to completely uninstall the drivers from Device Manager before updating the chipset driver and see if it helps :

Press Windows + R
Type 'devmgmt.msc' without quotes in Run Box and press Enter
In Device Manager right click the desired driver and select Uninstall
Check the box 'Delete the driver software for this Device' and click on OK
Download the chipset driver from Here
Follow the onscreen instructions and restart the computer when prompted.

If the issue persists, Please share the source from where you installed Windows XP. Have you installed the operating system using the OEM reinstallation media cds?

For the Bluescreen issue, I would suggest you to run the diagnostics on the system to check the hardware functionality. You may follow the steps below for running the diagnostics :

Power on the laptop
Press F12 button on keyboard when you see Dell logo
Highlight Diagnostics option and press Enter
Let the diagnostics run and reply with error messages if any and continue tests

If the diagnostics complete successfully, I will need a few more information on BSOD you are experiencing on system. Please follow the steps listed below to capture and share the relevant details:

1. Crash Dump data:
- Click 'Computer'
- Navigate to C:\Windows\Minidump and tap
- Copy all the 'Minidump' folders and paste them to your desktop screen
- Please send these folders to me (I am sending my email address through a private message)

2. MSINFO32
- On the 'Start menu' (Windows), type 'MSINFO32' in the 'Search text box'
- In the 'System Information dialog box', on the File menu, click 'Save'
- In the 'Save As dialog box', make sure that the file type is 'System Information File (*.NFO)'
- Enter a name for the file > Click 'Save' and share the file with me

3. Event Viewer
- open the Event Viewer by going to start->run->eventvwr

- Click 'Save Log File As' (*.evtx)

4. Windows Update History logs:
- On the 'Start menu' (Windows), type 'windowsupdate.log' (without quotations) in the 'Search text box' > click OK > Save the file in text format (.txt)
- Share the log files

5. DxDiag file:
- Tap key combination
- Type 'DxDiag' and tap 'Enter'
- In the 'DxDiag window', click 'Save All Information'
- Save this file to your 'Windows desktop' and name it 'dxdiag' and share it with me.

I am adding you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button. I am sending you a private message with my 'Email address'. Click on “Inbox” to find my Email. Please attach the mini dump folder and email it to me directly.

Do reply with the results. I would be glad to assist.