So I have a dell xps 15 which has 1tb+ 32gb ssd however when I check my storage it tells me that I only have a total of 991gb I'm so confused is something wrong with my laptop please I need help
What is the exact system model? What is the current OS installed on the system?
It perhaps looks like the OS installed on the SSD. And the 1TB HDD shows fine. In Technical standards, 1 TB = 1024 GB. As per marketing standards, your 1TB HDD shows up fine.
To see the HDD capacity and info - go to disk management - http://bit.ly/1N1Y9WZ
Write me a private conversation with the service tag and your contact details(Name and Email) for case records.
Let us know if you have any other queries.
so my model number / service tag is 9TLYJ72 and i'm current runinng windows 10 as you said i went and checked my drives in drives management this is what i saw
Nothing is wrong. The drive capacities are quoted in digital gigabytes (1 DG = 10^9 bytes). To WIndows, a GByte is 2^30 bytes. 1T * (1E9/2^30) = 930 binary gigs.
The 32 G drive is really a 29.8 G drive. It's not used for storage -- just for caching.