Pikaver23
1 Copper

Scanning and repairing

Out of the blue my Dell Inspiron laptop decided it needed to reboot for repairs. Now it won't stop doing a scan/repair or some other recovery. I turn it off and on and it goes between the two. Yet it never actually completes either one. It just goes on and on. Now I get the Dell Backup and Recovery program which says there's damage and just keeps going and going. I only visit a few websites and would have no idea how I got a virus. It was fine and then all of a sudden not.

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2 Replies
9 Rhodium

RE: Scanning and repairing

This is more likely a bad hard drive than a virus.  Run an extended diagnostic on the drive - F12 at powerup.

If you require further assistance, post the full model number (i.e., Inspiron N5110, XPS L501x) and any error codes that the diagnostics show.

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Pikaver23
1 Copper

RE: Scanning and repairing

I think you're right. Did a diagnostics test and it's the hard drive. No idea what or how it happened. Says the short self test was unsuccessful". It was so random. Will hopefully be able to recover files I didn't get to back up.

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