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Hello! So, I own a Dell XPS 15. the glass of the screen has had two large cracks in it for a while now, product of roommate's dog sitting on my laptop while after I left it on the couch to use the restroom, and the other day, my back pack (with my laptop in it) fell of a chair, shattering on side of the glass. I was wondering if I can get the glass replaced, and if so by whom? (preferably by Dell, but doubtful) 

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RE: Screen


Thank you for writing to us!

Kindly send us the picture of the crack screen.Also private message the service tag and email address .

If the system has damage coverage (warranty ) then we might be able to help ,else there would be a charge for the service .



DELL-Robin D
Social Media Support

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