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nootor
1 Nickel

Seagate firmware update failed

Hello


Using dell inspiron 5448 with HDD 1 TB + SSD 8 GB, windows 10, 64 bit working fine.

Found the new Seagate fimware on the dell support as follows

Seagate ST500LM000/ST1000LM014 Firmware Update

File Name: Kahuna V_ZPE.exe

Description: Hard-Drive (47.16 MB)

Version: DEMM/DEMN ,A05

The installation failed on my laptop with an alarm box showing unable to identify the boot partition, please use the USB boot key or CD ISO image of this utility instead.

Confused since installation instruction said just download and it will be automatically installed.

Called Dell but the agent said nothing they could do.

Any suggestions?

Thanks

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9 Replies
LSUFAN51
5 Rhenium

RE: Seagate firmware update failed

I suggest you right click windows logo (or click yellow folder), click and expand 'File Explorer', 'This PC', and then check to see if Seagate update is either in your downloads or documents. If yes, I suggest you open the file and click 'Run As Administrator'.

nootor
1 Nickel

RE: Seagate firmware update failed

I forgot to mention that the Kahuna V_ZPE.exe file will be unzipped into c:\dell\driver in which there is an installation file. Running that file shows that installation cannot be done due to unabling to identify the boot partition.

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LSUFAN51
5 Rhenium

RE: Seagate firmware update failed

Or.....

right click windows logo, click 'Device Manager', expand Disk drives, right click Seagate drive, and then click 'Update Driver Software'.

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nootor
1 Nickel

RE: Seagate firmware update failed

I forgot to mention that  Kahuna V_ZPE.exe will be unzipped into C:\dell\driver in which there is an installation file. Running that file shows that installation cannot be done due to unabling to identify the boot partition.

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nootor
1 Nickel

RE: Seagate firmware update failed

The second method also didn't work. It said the firmware is already the latest.

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LSUFAN51
5 Rhenium

RE: Seagate firmware update failed

Please keep in mind, your system get firmware/driver updates from windows updates (Microsoft) as well.

For example; right click Seagate drive again, and then Properties:

LSUFAN51
5 Rhenium

RE: Seagate firmware update failed

It does appear your Seagate firmware is already updated. If you still isn't satisfied, you can update from Seagate com. Please click on link below.

Firmware Updates for Seagate Products

knowledge.seagate.com/.../207931en

nootor
1 Nickel

RE: Seagate firmware update failed

No. The firmware from Microsoft is update but the Seagate's one is not. The latest version is A05, mine is A03, which was previously installed uneventfully.

Please refer to the installation instruction from Seagate

knowledge.seagate.com/.../004559en

I followed the instruction but the installation failed due to the boot partition cannot be identified for unknow reason.

I think the installation file might possibly be defective since there was no firmware information shown at the welcome screen (step 2).

Will stay with the current version. Waiting for the next version would be a better idea.

Thanks anyway.

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LSUFAN51
5 Rhenium

RE: Seagate firmware update failed

" Will stay with the current version. Waiting for the next version would be a better idea "

Yes, agreed. Thanks for the update and link for others to see as well

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