VenkatChinta
1 Copper

Service Tag: CN3BK82 - Not able to see Wi-Fi icon and settings all of sudden...!

Dear Support Team,

I have purchased the Dell Inspiron 15" 7559 laptop in Dec 2015, in USA, later came back to India. Till couple of weeks before i had no issues, today i found missing Wi-Fi, settings and icon, not sure how it was disappeared. I could only suspect and remember that i have done online Win10 update when it prompted.

Need your technical help in this.

I have tried, couple of recommendations given in dell portal, by trying to install the network drivers from Dell site, as well Intel site; Network_Driver_MF79M_WN32_18.33.0.1_A03.EXE, Wireless_19.0.1_PROSet64_Win10.exe, respectively.

When i tried to install driver (Network_Driver_MF79M_WN32_18.33.0.1_A03.EXE) from Dell site got error, below is the error log of "Network_Driver_MF79M_WN32_18.33.0.1_A03", for your reference.

=============================================================================================================================

਍਍[10/22/16 13:50:13] Update Package Execution Started
[10/22/16 13:50:13] Original command line: "D:\Dell-Order-Details\Drivers\Network_Driver_MF79M_WN32_18.33.0.1_A03.EXE"
[10/22/16 13:50:13] DUP Framework EXE Version: 3.4.3.33
[10/22/16 13:50:13] DUP Release: MF79MA03
[10/22/16 13:50:13] Initializing framework...
[10/22/16 13:50:13] Data in smbios table is (hex)value = 8 , Chasis type (hex)value = 8 , System type is : Client
[10/22/16 13:50:13] logo.png
[10/22/16 13:50:14] User Command: attended
[10/22/16 13:50:14] DUP Capabilities Value: 35651583 (0x21FFFFF)
[10/22/16 13:50:14] DUP Vendor Software Version: 18.33.0.1
[10/22/16 13:50:14] Local System/Model Compatible with this Package? Yes
[10/22/16 13:50:15] Local System OS Version: 10.0.0.0
[10/22/16 13:50:15] OS Compatible with this Package? Yes
[10/22/16 13:50:15] Local System OS Language: EN
[10/22/16 13:50:15] Language Compatible with this Package? Yes
[10/22/16 13:50:15] Extraction-miniunz path: C:\PROGRA~3\4B9DD1~1\dell\drivers\NETWOR~1.1_A\miniunz.exe
[10/22/16 13:50:15] Extraction-arguments: -x D:\Dell-Order-Details\Drivers\Network_Driver_MF79M_WN32_18.33.0.1_A03.EXE -o -d C:\PROGRA~3\4B9DD1~1\dell\drivers\NETWOR~1.1_A
[10/22/16 13:50:18] Extraction-GetExitCode: 0
[10/22/16 13:50:18] Identified Behavior : attended
[10/22/16 13:50:18] Temporary payload log file name: C:\ProgramData\4b9dd135-6666-4197-a685-a9e81b033f5c\dell\drivers\Network_Driver_MF79M_WN32_18.33.0.1_A03\DUP18E7.tmp
[10/22/16 13:50:18] Translated Command Line : mup.exe /v"/c mup" /l:"C:\ProgramData\4b9dd135-6666-4197-a685-a9e81b033f5c\dell\drivers\Network_Driver_MF79M_WN32_18.33.0.1_A03\DUP18E7.tmp"
[10/22/16 13:50:18] Path : C:\ProgramData\4b9dd135-6666-4197-a685-a9e81b033f5c\dell\drivers\Network_Driver_MF79M_WN32_18.33.0.1_A03
[10/22/16 13:50:18] Identified Behavior : attended
[10/22/16 13:50:33] Append Vendor Software Log: C:\ProgramData\4b9dd135-6666-4197-a685-a9e81b033f5c\dell\drivers\Network_Driver_MF79M_WN32_18.33.0.1_A03\DUP18E7.tmp
[10/22/16 13:50:33]
--- Start of Vendor Software Log ---

[10/22/16 13:50:33] ASCII payload log file detected.
[10/22/16 13:50:33] ****************************************
MUP started: Sat Oct 22 13:50:18 2016

Command Line: C:\ProgramData\4b9dd135-6666-4197-a685-a9e81b033f5c\dell\drivers\Network_Driver_MF79M_WN32_18.33.0.1_A03\mup.exe /v/c mup /l:C:\ProgramData\4b9dd135-6666-4197-a685-a9e81b033f5c\dell\drivers\Network_Driver_MF79M_WN32_18.33.0.1_A03\DUP18E7.tmp
****************************************
Execute: setup.exe /c mup
Error: setup.exe exited with return code: 104
MUP finished: Sat Oct 22 13:50:33 2016

Exiting with Return Code: 104


[10/22/16 13:50:33]
--- End of Vendor Software Log ---

[10/22/16 13:50:33] Vendor Software Return Code: 104
[10/22/16 13:50:34] logo.png
[10/22/16 13:50:34] Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED
[10/22/16 13:50:34] Exit Code set to: 5 (0x5)
[10/22/16 13:50:34] Result: FAILURE
[10/22/16 13:50:37] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Network_Driver_MF79M_WN32_18.33.0.1_A03.txt

========================================================================================================================================================================

When i tried to install driver (Wireless_19.0.1_PROSet64_Win10.exe) from Intel site, got successfully installed message, but still i couldn't see the Wi-Fi settings.

In both cases, restarted the laptop.

Appreciate your suggestion to fix this issue.

Best Regards

Venkat.Chinta

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