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Service Tag Lookup - Original Specs Not Available.
I'm buying a s/h Dell Laptop and I have the Service Tag Number, which I want to use to look up the original specs.
When I click on
View : Original Configuration Current Configuration
I get the following message:
"There is no configuration information associated with this system"
Can someone at Dell do a lookup for me?
thanks for your help
ejn63
1 Rookie
1 Rookie
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87.5K Posts
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September 14th, 2012 15:00
If you can't look up information based on the service tag, pass on the deal.
Jim__Bob
3 Posts
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September 14th, 2012 15:00
I have the service tag number - the problem seems to be on Dell's side.
Philip_Yip
7 Technologist
7 Technologist
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16K Posts
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September 14th, 2012 16:00
Yes this has became common for alot of service tags since the upgrade. Dell are working on it however.
aaronne82
3 Posts
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December 5th, 2012 17:00
:emotion-9:
I've the same problem but Dell's needs my original config list for an assistance for my CF that doesn't work...
Or my new laptop will never be repair..
HELP!
m18x-R2
S.T.: <ADMIN NOTE: Service tag removed per privacy policy>
aaronne82
3 Posts
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December 5th, 2012 17:00
Edit:
I've also called a deal but he can find info too with service code located on the box
DELL-Roshan L
4.4K Posts
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December 5th, 2012 20:00
Hi aaronne82,
I will see if I can help you.
Please private message me your system Service Tag and Express Service Code number.To private message click on my user name and click start conversation.
May I also know from where and when was this system purchased.
Thank You
Philip_Yip
7 Technologist
7 Technologist
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16K Posts
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December 6th, 2012 15:00
All the original system configuration says for that tag is:
Computer Model
Components
And warranty:
Which isn't so helpful.
aaronne82
3 Posts
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December 6th, 2012 18:00