1 Copper

Service tag not found and Server 500 error

Service tag not found on an Ebay purchase.  After I enter my tag number, I get the message that it is not valid.  And after downloading the personal assistance software, the laptop displays the same ID as on the sticker on the bottom.  Also, I am getting the "Server 500 error/down msg".  any suggestions? 

Thanks for your help and I have about 10 dell computers around the house.


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8 Krypton

RE: Service tag not found and Server 500 error

Contact the seller of the system - only they can tell you why the service tag isn't showing up.  If the system was a grey market one (sold originally in another market from where the seller sold it to you) this can happen -- and in any case, you must have the seller transfer the system into your name with Dell, or it will have no support or warranty.

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