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Should i return it before i start using it? Error Dell Inspiron 13 5000 series 5378
Good Morning all:
I have a brand new Dell 5378..I have only plugged it in, done the registration and done the 2 downloads waiting. Then I get the APPLICATION ERROR: EXPLORER.EXE. tHE EXCEPTION UNKNOWN SOFTWARE AT THE LOCATION 0X00007ff92467e5ec. I've been my own tech for 25 years in my own business but i am afraid to keep this computer! Should I return it or do i need to do something to fix it on my own. I can't believe it! Thanks for any help. I have not put any software on it since i got it yesterday. Is it explorer? Should I use Chrome will that eliminate the situation? HELP! thank you
Saltgrass
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3 Apprentice
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February 12th, 2017 14:00
This may not be your situation but I got a new Inspiron 17 and it Blue Screened three times in the first hour. The dump file pointed to the Product Registration software from Dell.
I would give it some time to see if it settles down... Mine has had no further problems since that initial situation.