We have an Inspiron E1505 that picked up a virus (the fake anti-virus) which was removed by Avast Antivirus. The tech guy also did all the Windows Updates including XP Service Pack 3. Since then, we have lost all audio. The Sigmatel Drivers are NOT installed and we get the error message: "An error occurred dudring the installation of the device. A device attached to the system is not running." We've downloaded the latest drivers from Dell and installed the Notebook System Software (NSS) as well as the Chipset drivers. I attempted to uninstall SP3, but it won't let me. I tried to restore to an earlier date, but it won't let me. I have the yellow checkmark icon next to the Sigmatel High Definition Audio in the Device Manager. I tried installing the drivers from the setup.exe in the downloaded drivers folder, but it always tells me that another installation is running. When I exit that message, the installation continues, but zips through the install in about 1 second and then nothing happens. No finish button or anything. Any help is greatly appreciated...
I'm not sure if this will do it but try
1. Open Windows Explorer and go to c:\Dell\drivers\R171789 and delete the R171789 folder. If you find any other Sigmatel folders delete those too. They will be the ones with the WDM subfolders.
2. Download R171789 again or re-use the previous download if you still have it..
3. After it finishes extracting the files and begins to install, cancel.
4. Open Device Manager and expand System Devices. Find the PCI Device entry with a ? next to it. Go to the properties and choose to update the driver. Choose to manually find the driver and don't let Windows look for it.
Browse to c:\Dell\drivers\R171789\WDM
Iit should detect some new hardware and one of them should be the Sigmatel. If that does not happen then there might be some damage left behind by the virus that is causing this. I would consider using PC Restore which will return the computer to its original configuration (and will get rid of SP3 in the process).
Ok, I've been attempting to solve this issue on my brother's laptop using LogMeIn to remotely access his PC. I just did a system restore to the date prior to SP3 update, and was about to reinstall the drivers, when I got disconnected by the host computer. Now, his wireless internet connection is "gone" and he says he cannot access the control panel. I'm wondering if this new "fake antivirus" virus did not rear it's ugly head again....
He performed a complete system scan, and it comes up clean. We are going to try to undo the previous system restore to see if we can get it back online. Geez....
Undid the last system restore, and now we have wireless back, etc. I will continue to attempt to install the drivers...
Tried to reinstall the drivers as you suggested, but still get the same error messages (Error Code 18)
Your Device Manager is showing "Sigmatel" with a yellow mark, which is not right. At this point in the instructions it should show "PCI Device" with a yellow mark under System Devices", because with all of the Sigmatel files uninstalled it cannot know yet that the PCI device is a Sigmatel brand. Are you sure you got rid of all Sigmatel folders in the c:\Dell\drivers folder? If so then I would try PC Restore.
Finally got it working!! I had to install* a later version of the Sigmatel drivers (R167846 version 126.96.36.19909) and then uninstall it as well as all of the Ricoh drivers found in the IDE ATA/ATAPI controllers. I then ran the SETUP.EXE from the R171789 (v. 188.8.131.5215) and the Sigmatel drivers and device installed successfully. All of the Ricoh drivers got reinstalled as well. Thanks for all the support and info. These forums are very helpful.
* Not sure why I needed to do this, but the R171789 (v. 184.108.40.20615) install would not complete without errors. This newer version installed properly but gave me the Code 10 error, which I assume meant I had the wrong version. I probably could have skipped this part, since the Ricoh drivers may have been the problem, but I'm not going to try anything different now... The R167846 version was found at CNET.com (http://download.cnet.com/SigmaTel-High-Definition-Audio-CODEC/3000-2110_4-173629.html)
Yeah, XP SP3, but like I said, R171789 would not install, R167846 did install, and probably didn't need to do this, but now we are good. Thanks again for your help.
Thank you so much, this has helped me with getting sound on my M1730. Why can't dell make their drivers work like normal...or at all?