Sleep Issues and Wake Up Issues-xps 13

Hi THV,

What is the exact system model? What is the current OS installed on the system?

If the system was working fine earlier, then perform system restore to restore the machine to an earlier point where it was working fine.

Update the BIOS - http://dell.to/1n3X2po - enter the service tag and download the BIOS, update and restart the machine and check.

Reinstall the chipset drivers and the video drivers from the vendor site - intel.com or geforce.com (if applicable)

Create a new local admin account and check. 

If you are unable to find the required drivers and relevant info, then provide the exact system model and the OS installed on the machine and I can provide the right links.

Keep us updated.

Hello Rishi 

It's an XPS 13 9350 running Windows 10 Pro (Version 1511, OS Build 10586.318)

System restore is pointless, this has been happening since I got the machine. Pls send me the exact links and I will try those. Thank you,

Henry

Hi Henry,

What is the exact issue with the machine? Kindly post a detailed description.

Does this happen with auto sleep or manual sleep? Do shutdown / restart and hibernate work fine?

Update the BIOS - http://dell.to/1SVquRD - restart the system and check.

Reinstall the video drivers - http://intel.ly/27UZyGc

Try the local admin account - http://bit.ly/1JoFhcw

Write me a private conversation with the service tag and your contact details(Name and Email) for case records.

Keep us updated.

Hi, I am having a similar issue on my Dell XPS 13 9350 core i7

My computer will not sleep/hibernate as it should, especially manually.  I close the lid, or press the power button (I have it set up that way in order to sleep/hibernate).  The problem is many times (with no pattern), i will sleep the computer, only to come at a later time, with the battery drained.  

Any ideas?

The exact model I have is:

Dell XPS 13 9350 core i7, Windows 10 Home.  Version 1511.  OS Build 10586.420

Thank you

I have the same issues with my XPS 15. The screen goes black and had to hard reset so I can keep using it (which makes me lose hours of work everytime making me send a return of this machine after using it for just a month). I think most of its problems is that expensive NVIDIA card.

I used to wake up with my "sleeping" computer drained of battery and burning. If your problem happens during the night like it used to happen to me I think that you can reduce it by disabling wake timers.

First, check if I have a wake timer by entering the following like in command prompt: powercfg /waketimers

If you have one, try enabling and disabling automatic maintenance: Control Panel > System and Security > Security and Maintenance > Maintenance > Change maintenance settings. Check Allow scheduled maintenance to wake up my computer at the scheduled time and click OK. Then enter again, uncheck it and click OK.

After that I runned powercfg /waketimers again in command prompt and it didn't have wake timers: "There are no active wake timers in the system" which I think reduced if not eliminated the times the computer woke up from sleep.

http://theohbrothers.com/completely-disable-automatic-waking-from-sleep-or-hibernate-on-windows-10/

Hope it helps.

Hi FSUCARI,

Does the system restart and shutdown fine?

Please try the steps as advised in my last response to Henry. This might help resolve the issue.

Write me a private conversation with the service tag and your contact details(Name and Email) for case records.

Keep us updated.

Hi Rishi, 

Yes, the system restarts and shutdown is just fine.

You are telling me I should:

Update the BIOS (restart the system and check) and Reinstall the video drivers ?

Thanks again.

I await your reply before continuing! (Also I do not know how to answer you as a private conversation, my apologies!)

Hi, thanks for your answer...I had already checked this, and no...There was nothing there, so that is/was not causing the issue.
Anyways, thanks for helping!

Hi FSUCARI,

Thank you for the update.

The new Intel driver was released on 22 April as per their site.

Download the Intel driver - http://intel.ly/1UqyEyR 

Create a system restore point and then uninstall the existing video driver from device manager and programs and features. Restart the system and install the Intel drivers. Check if the installation is successful. 

If not, then reinstall the video drivers from Dell support site again.

 Try this and keep us updated.

Had the same problem.  Ran powercfg and found the following processes: Time Broker and Chrome update service, were waking up the computer.  Fixed via the following:

Disable Time Broke: In Registry Editor, navigate to HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\TimeBroker. Select the Start value in the right-hand pane and set its value to 4.  If you are a Windows Store user or otherwise use metro apps, this may cause a problem.

Set the Chrome (Google) services to manual startup vs automatic or delayed start.

Have also installed Win10 Anniversary Edition and am running vanilla 'balanced' power plan. 

I do have the same problem... Dell support is stil unable to solve this matter! in a top tier laptop like this!!!! Frustrating

Having the same issue with the brand new 9360 as well.  Back to using Hibernate.  Dell really needs to resolve this as it makes sleep useless.