AWhite7
2 Bronze

Slow computer, or internet

Hello.  I have a Dell Inspiron 3147, 2-in-1 lap top.  I have had it for over a year and it have worked great.  But in the past week it has all of the sudden become slow.  I can't play games that require the internet very well.  I tried refreshing my PC, but that didn't help any.  I don't know enough about computers to know what IPv4 means, or if 72.2 Mbps is good or not.  Any ideas on what is wrong, or what to try would be helpful.  Thanks.

Here are some of my Wi-Fi Stats.

-IPv4 Connectivity: Internet

-IPv6 Connectivity: No Internet access

-Speed: 72.2 Mbps

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20 Replies
DELL-Hemalatha
5 Tungsten

RE: Slow computer, or internet

Hello Awhite7

Thanks for writing to us. 

Have you tried doing a system restore which will give us a clear picture if its hardware or software related??

Simultaneously install the wireless drivers from support.euro.dell.com, then enter your service tag# and click on drivers and downloads  , then the operating system install the same. 

Let us know how it goes. 

Regards

DELL-Hemalatha P
Social Media Support
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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AWhite7
2 Bronze

RE: Slow computer, or internet

I did the "Refresh your PC without affecting your files".

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DELL-Hemalatha
5 Tungsten

RE: Slow computer, or internet

Have you tried updating the wireless drivers?
Also open CMD and type in the following

netsh winsock reset catalog

now press enter

now type again

netsh int ipv6 reset reset.log

now press enter

restart the machine and check if its working.

DELL-Hemalatha P
Social Media Support
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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DELL-Hemalatha
5 Tungsten

RE: Slow computer, or internet

Hello
We are awaiting your response.
Regards

DELL-Hemalatha P
Social Media Support
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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AWhite7
2 Bronze

RE: Slow computer, or internet

I did try this, and it said "The requested operation requires elevation (Run as administrator).

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AWhite7
2 Bronze

RE: Slow computer, or internet

Sorry, I got it to run as administrator.  This is what it said word for word on Administrator : Command Prompt

Microsoft Windows [Version 6.3.9600]

(c) 2013 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>netsh winsock reset catalog

Sucessfully reset the Winsock Catalog.

You must restart the computer in order to complete the reset.

C:\WINDOWS\system32>netsh int ipv6 reset reset.log

Resetting Interface, OK!

Resetting Neighbor, OK!

Resetting Path, OK!

Resetting , failed.

Access is denied.

Resetting , OK!

Restart the computer to complete this action.

C:\WINDOWS\system32>

After I restarted my computer, I still had slow internet (connection).

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johnptd
3 Zinc

RE: Slow computer, or internet

You are apparently using a wireless connection. The 72.2mb/sec is actually very good.

Have you tried a wired connection to see if there is any improvement?

What brand/model of modem do you have?

JohnD

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AWhite7
2 Bronze

RE: Slow computer, or internet

I have not tried a wired connection, and I don't know how to do that.  I have a Dell laptop.  Inspiron 11 3000 Series, 2-in-1.

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DELL-Hemalatha
5 Tungsten

RE: Slow computer, or internet

Hi

Nice to hear from you. As we see the access if denied to netsh.exe. 

It might be the anti virus causing not allowing the reset. Which antivirus are you using, please stop/uninstall the antivirus and try the reset again . 

Also please install the wireless drivers from below link 

http://www.dell.com/support/home/us/en/19/product-support/product/inspiron-11-3147-laptop/drivers

choose your operating system and go to networks and install the wireless drivers as per the adapter model.

Should you have any doubts about the card model , do PM us the system tag# by clicking on my name in blue and then select send a private message also provide your email address.

REGARDS

DELL-Hemalatha P
Social Media Support
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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