1 Copper

Snowy Screen and blank screen

My xps 9560's screen is now turning to blank. If I do hard reset, the power up screen becomes snowy. I chatted with a technician and he said Dell needs to replace integrated video card however, I am currently visiting the Philippines and I need my laptop to work while I am here. Purchased the latop last August. Please help me on where I can have it fixed. I bought Premium Support along with my unit from California.

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9 Rhodium

RE: Snowy Screen and blank screen

You'll need to transfer the warranty to the Philippines first -- in turn, that  requires that the model be sold and supported there, plus an onsite service plan (which you may already have purchased).

International warranty transfer:


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