kramrengaw
2 Iron

RE: Soon to be released new Dell Docks may require BIOS and driver updates on your laptop before use!

Received my TB15 today. I have two huge issues with this dock. First, all the connections are either on the front or back, EXCEPT for the Thunderbolt 3 cable to the laptop which is on the side? Very inconvenient! Second, the Thunderbolt 3 connection is hardwired to the dock. In other words it is not just a USB-c connector that you can plug any length USB-c cable into? And of course the cable that is permanently attached is too short for my requirements!! I have not been able to find any USB-c Thunderbolt 3 compatible male/female cables to use an an extension. At this point this thing is pretty much unusable for my requirements!

Sorry Dell but this thing looks like a huge fail for what I needed.

PS - To make matters worse, the Thunderbolt 3 cable comes out of the opposite side of the dock as the connector on the laptop where you need to plug it in??? *** was Dell thinking with this thing??

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RE: Soon to be released new Dell Docks may require BIOS and driver updates on your laptop before use!

I don't like the ergonomics yet - you apparently haven't completely hooked your dock up yet - they don't work!!! (if you have Ethernet and USB inserted at the same time) - very unstable. I would return it an claim bad dock and get a refund (Dell pays the postage)

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Moderator
Moderator

RE: Soon to be released new Dell Docks may require BIOS and driver updates on your laptop before use!

Please help! I just received the new Dell TB15 / Thunderbolt 3 dock.  I have updated my bios and installed associated drivers.  Everything appears to be working as advertised except for I'm having USB issues with the dock.  All the USB connections keep cutting in and out.

Dell tech support seems to think it's a defective dock.  It seems to me more like a driver issue.

Does anyone else with the new Thunderbolt 3 dock have this issue? 

Currently I'm having to use my U3415W as a USB hub and plug a USB cable directly into my XPS.

Hardware: Dell XPS 13 9350, Dell TB15/Thunderbolt 3 Dock, Dell U3415W Monitor

Hi, 

Can you ensure that you have the 3 Firmware updates installed for the Dock and the BIOS is at A05 (update mentions support for the dock). If you're still having issues after applying the updates and BIOS let me know

Colin H
Dell | Social Outreach Services

I'm based in the UK and available Monday to Friday 9am-5pm GMT

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RE: Soon to be released new Dell Docks may require BIOS and driver updates on your laptop before use!

Colin - My dock didn't work either but this is the only BIOS update (A04) we have on the US Dell website:

https://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=HTCD4&fileId=3514387044&o...

Do you have a newer update?

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Moderator
Moderator

RE: Soon to be released new Dell Docks may require BIOS and driver updates on your laptop before use!

Hi kramrengaw,

The USB-C cable can be removed so that you can change the cable if you need to do that.

If you turn the dock upside down then remove the rubber cover over the cable end you will see 2 screws. Remove the 2 screws, then remove the metal bracket. Once that's all done the cable can then be removed from the dock

Colin H
Dell | Social Outreach Services

I'm based in the UK and available Monday to Friday 9am-5pm GMT

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RicLewis
1 Copper

RE: Soon to be released new Dell Docks may require BIOS and driver updates on your laptop before use!

Good discussion of this issue on Reddit:  https://www.reddit.com/r/Dell/comments/43w1ql/trouble_with_dell_thunderbolt_240w_dock/

Device manager indicates the root of the issue seems to be related to the ASMedia USB hub failing. So far even with all updates and firmware installed people seem to still be hitting the issue. Eager to see updated software from Dell here.

Moderator
Moderator

RE: Soon to be released new Dell Docks may require BIOS and driver updates on your laptop before use!

Colin - My dock didn't work either but this is the only BIOS update (A04) we have on the US Dell website:

https://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=HTCD4&fileId=3514387044&o...

Do you have a newer update?

A05 isn't out yet for the 9550, it's due soon though. A04 and the 3 firmware updates should get it working for you,.

Colin H
Dell | Social Outreach Services

I'm based in the UK and available Monday to Friday 9am-5pm GMT

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kramrengaw
2 Iron

RE: Soon to be released new Dell Docks may require BIOS and driver updates on your laptop before use!

Hey Collin, thanks for that info. That may solve that issue for me. I'll check it out when I get home. The dock did not wok correctly for me when I plugged it in but I'm guessing it's driver issues. I ddint have time to investigate any further.

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Moderator
Moderator

RE: Soon to be released new Dell Docks may require BIOS and driver updates on your laptop before use!

No problem, remember and update the Firmware and the BIOS for your system to make sure the dock works correctly. Let me know how you get on

Colin H
Dell | Social Outreach Services

I'm based in the UK and available Monday to Friday 9am-5pm GMT

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kramrengaw
2 Iron

RE: Soon to be released new Dell Docks may require BIOS and driver updates on your laptop before use!

Those 3 firmware updates say they are for the WD15...are they supposed to be used for the TB15 as well?

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