dqCPS
1 Copper

RE: Soon to be released new Dell Docks may require BIOS and driver updates on your laptop before use!

So now that I've got it working, one thing I can't figure out is that if the lid is closed, I can't turn it on or reboot the computer.  It's like I have to OPEN the lid and turn it on.  Is anyone else having this issue?

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RE: Soon to be released new Dell Docks may require BIOS and driver updates on your laptop before use!

My experience with my XPS 9350 and TB15 was absolutely aweful.  Moved over to a surface pro 4 and surface dock and haven't looked back since.  Dual 4K displays will just have to wait. I simply could afford to spend more time at the office attempting to fix dells problem. Dell cost me thousands of dollars in billable hours selling me a product that simply didn't work. Lost all trust in dell and likely will never buy anything dell ever again.

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tclark42
1 Nickel

RE: Soon to be released new Dell Docks may require BIOS and driver updates on your laptop before use!

I am glad that helped. You have no idea how many steps it took to figure that one out. I think it was more out of desperate luck actually. We first found out it would work with wifi turned off. Then it was just a matter of finding the exact setting. We wasted so many hours troubleshooting this. My company has both XPS 13 and Surface Pro 4 with docs and multiple monitors. While the dell started off really bad, now that we have it working we have had less issues with the Dells and more with the surfaces.

Yes I still open the lid to press the power button then close it while it boots up. Sometime the power on the dock works but I just got in a habit doing it the other way.  I wasted enough time resolving dell's issues for them.

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kentjapan
2 Iron

RE: Soon to be released new Dell Docks may require BIOS and driver updates on your laptop before use!

Or has been mentioned in prior posts - but the Intel wifi card for $26 and all these problems mysteriously disappear once you delete the 1820A software and install the Intel software.  I know. I did it.

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dqCPS
1 Copper

RE: Soon to be released new Dell Docks may require BIOS and driver updates on your laptop before use!

Am I crazy or can I not reboot the XPS 13 while hooked up to the dock?  

It seems I have to shut it down completely, then open up the lid and hit the power button.  

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dqCPS
1 Copper

RE: Soon to be released new Dell Docks may require BIOS and driver updates on your laptop before use!

Quick Update.  They released a new BIOS update for the XPS13 9350 near the end of november and that resolved the issue where I could reboot the thing when hooked up to the dock with the lid closed.  It also seems to have "fixed" some of the quirks I was seeing.  

The only thing I haven't had a chance to test yet is if the wifi is set at full power output if it creates that other issue we've been seeing.  

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tclark42
1 Nickel

RE: Soon to be released new Dell Docks may require BIOS and driver updates on your laptop before use!

Dell is now admitting fault for this dock. If you have not done so in a month, contact support and they will replace it. It looks identical but it has two vents with an internal fan keeping it cool. I still need to have my wifi power set to 75% but its much cooler.

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