RE: Soon to be released new Dell Docks may require BIOS and driver updates on your laptop before use!

You even applied the USB-C patch that Brian-Dell Liason on the forum here posted?

If that is the case then Dell has struck out 100% with fixing the problem. Before I had sent mine back it was behaving exactly like yours (connecting Ethernet made everything cycle on and off ever few seconds) and that was before any of these patches, updated firmware for the Thunderbolt Controller, BiOS updates were available.

Have you tried the asmedia driver from ASUS posted earlier (can't remember whether it was on here or Notebook Review forum). Other people have had success with that when everything else failed. Look under XPS 15 Infinity Display in Notebook Review forum.

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jg200388
1 Nickel

RE: Soon to be released new Dell Docks may require BIOS and driver updates on your laptop before use!

Nah none of them worked. Have tried everything posted on this thread and some other threads. Here's the drivers I posted on here last night that are on my system:

TB15

XPS 15 9550 Win10 Ent 64

BIOS: 01.01.15 --- (now .19)

Chipset: 10.1.1.13

Thunderbolt Firmware: 02.11.06, A02

Thunderbolt Controller 1575: 15.3.39.1

ASMedia USB3.0 eXtensible Host Controller: 1.16.29.1 -- (upgrade didn't work mentioned by others)

Intel ME Driver Patch for Power Management: A00 -- (patch posted in here by Dell)

-----

Don't think I ever pulled the network cable on the dock while troubleshooting last few days, seeing as it's imperative I have a hardwire connection for my company network, so it could have been the same before this bios update. If that's the case, the Bios update actually didn't change anything for me.

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RE: Soon to be released new Dell Docks may require BIOS and driver updates on your laptop before use!

I think people need to keep in mind that Dell has the 30 day policy on returns (in which they pay the return postage if the unit is defective) so if there is no good fix coming out - send it back and reorder when they get it functional .

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kramrengaw
2 Iron

RE: Soon to be released new Dell Docks may require BIOS and driver updates on your laptop before use!

Found and resolved the issue with Bluetooth. Somewhere along the line a Widcom bluetooth package was loaded. It is unclear how, when, or why as in attempting to get the TB15 to work I was applying the various driver updates and patches recommended here. I completely removed the Widcom bluetooth software using iobit and bluetooth is back to working normally again using just the Dell Wireless 1830 Bluetooth 4.1 LE.

I'm still not using the TB15. I'm going to give Dell a couple of weeks to, hopefully, work out the problems and then give it another try. If it is still unstable/not working at that point I will return it.

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Lokko24K
1 Copper

RE: Soon to be released new Dell Docks may require BIOS and driver updates on your laptop before use!

Dell TB15 connected to Dell XPS 15( 9550/0 only stable with Asus drivers. Otherwise, constant disconnects during Ethernet activity.

Dell XPS 9550 1.1.19 BIOS combined with Dell Thunderbolt Firmware A02-02.11.06 does not solve issue.

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RE: Soon to be released new Dell Docks may require BIOS and driver updates on your laptop before use!

"Nah none of them worked. Have tried everything posted on this thread and some other threads. Here's the drivers I posted on here last night that are on my system:

TB15

XPS 15 9550 Win10 Ent 64

BIOS: 01.01.15 --- (now .19)

Chipset: 10.1.1.13

Thunderbolt Firmware: 02.11.06, A02

Thunderbolt Controller 1575: 15.3.39.1

ASMedia USB3.0 eXtensible Host Controller: 1.16.29.1 -- (upgrade didn't work mentioned by others)

Intel ME Driver Patch for Power Management: A00 -- (patch posted in here by Dell)"

I believe some of your drivers have newer versions on the Dell website using "All Drivers":

The current Thunderbolt Controller Driver is :

Chipset_Driver_7P7G7_WN32_15.3.39.250_A01.EXE

And this needs to be applied BEFORE the Thunderbolt Firmware is applied. I had to uninstall the Thunderbolt controller (15.3.39.1) before it would update and then reinstalled the Thunderbolt Firmware.

The ASMedia USB3.0 VERSION ON Dell website is: Chipset_Driver_V2WY5_WN32_1.16.32.1_A01.

I don't know if any of these changes will make a difference on your system but might be worth a try.

There is another patch that was recently releases: Update for the USB audio/mouse on Dell Thunderbolt Dock and Dell Dock

This package provides the patch for the Dell Thunderbolt Dock and Dell Dock is supported on Latitude E5570/7275/7370, XPS 9250/9/350/9550, a...

View details

Dell_Dock_USB_TYPE-C_PATCH_2K0JJ_A00_SETUP_ZPE.exe | Hard-Drive (116 KB)

Good luck.

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RHC_automation
1 Nickel

RE: Soon to be released new Dell Docks may require BIOS and driver updates on your laptop before use!

I received my TB15 today and what should I say: it works like a charm!

I'm located in Austria/Europe and I wanted to have one of these docks immediately after release but unfortunately they weren't released in Europe yet. So I ordered one in the US on the second day after release - shortly after they also were'nt longer available in the US (maybe cause of all the driver problems, which were discussed in several forums).

I've updated all drivers (only these from Dell Support Site) and BIOS before plugging the TB15 to my Precision 5510 and everything worked immediately without any disconnection problems of LAN or USB.

I'm using following configuration:

  • Dell Precision 5510 connected to TB15
  • 2x Dell P2715Q with a respectively resolution of 3840x2160 (DP and mDP)
  • Dell Soundbar via USB
  • LAN
  • Logitech Wireless keyboard adapter

Indeed I also recognized the increased fan speed (which was also discussed) but I don't mind, because I always listen to music during work and so I can't hear the fan (which is not very loud) - even it has the benefit, that the laptop stays cool while having the lid closed.

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RE: Soon to be released new Dell Docks may require BIOS and driver updates on your laptop before use!

Glad to hear of your experience.I received mine Feb 1 - tried to get it operating and saw all the reports online so I sent it back to Dell in a couple of days. I have the 180W model on order now with Dell (over the phone) and from what I can determine it will be re-released last week of Feb (22,23) and even seeing this on European websites as well as CDW in the U.S. I have already installed all the possible drivers (updated) on Dell website (including the Asmedia driver which they probably took from the ASUS website and rebranded it), Hopefully the second time around it will be a plug and play situation like yours.

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kramrengaw
2 Iron

RE: Soon to be released new Dell Docks may require BIOS and driver updates on your laptop before use!

Hey Dell, 

Neither the service tag nor the express service code on the bottom of the TB15 are recognized by the Dell support site?

They are - 

Service Tag - 252BM82

Express Service Code - 4659796802

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kramrengaw
2 Iron

RE: Soon to be released new Dell Docks may require BIOS and driver updates on your laptop before use!

Is there a way to completely remove the Thunderbolt firmware? I can find and successfully remove the Thunderbolt controller driver using "Add/Remove Programs" (I use IObit but it accomplishes the same thing) but I can't find a way to remove the firmware.  

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