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Nate F
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Static noise from - Dell XPS 13 9350

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I purchased a new dell XPS 13 9350 from BestBuy August 8, 2016 and have several sound problems.  First all sound stopped working about a month after purchasing the laptop but using the Dell.com support site I discovered that 3 Intel drivers had been disabled. Once I reinstalled the drivers the audio began working again but another issue has continued. A periodic static noise.  

The laptop periodically emits a static noise anytime you press a key. When the noise starts it happens anytime you press a key regardless of what program is running and thus far there is no apparent trigger that causes it to start emitting the static noise. Twice I've run the diagnostic "Full Test" on the dell.com support site but the test does not find any problems. Considering the price of this laptop I am surprised and even more shocked to see that other people are also having issues with static sounds. 

I purchased an HP laptop last year for half the price of this laptop and have not had a single issues with that computer.    

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RE: Static noise from - Dell XPS 13 9350

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Hello. Look in the Recent Issues FAQ and see if the solution in the XPS 9350 & 9550 section helps.

Jim Coates -- 15 years on the Dell Laptop Audio boards -- since 2/6/04 

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8 Krypton

RE: Static noise from - Dell XPS 13 9350

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Hello. Look in the Recent Issues FAQ and see if the solution in the XPS 9350 & 9550 section helps.

Jim Coates -- 15 years on the Dell Laptop Audio boards -- since 2/6/04 

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Nate F
1 Copper

RE: Static noise from - Dell XPS 13 9350

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So far so good. I uninstalled the Realtek driver and then re-download it from the Dell site.  I will report back if the buzzing sound returns but for the past week this fix seems to have worked.  

Thanks

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RE: Static noise from - Dell XPS 13 9350

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I have had the XPS 13 for two years and it has done it since the beginning.  Here are my observations

It has on streaming audio (wifi)  and on local audio files (hard drive)

It happens on battery power and on AC power

It happens on headphones and speaker (definitely not a speaker issue).

I have tried disabling MaxxAudio, disabling the device in device manager, and updating the BIOS and drivers as supplied by Dell.

This is really frustrating. Is there anyway to get official words from Dell? If anyone finds a solution, please share it.

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RE: Static noise from - Dell XPS 13 9350

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The OP with a 9350, stated the noise started with a keystroke..  Is yours also doing that?  When the noise is happening, do you see any activity in the Task Manager which might be tied to the noise?

Have you used a Bluetooth headset for testing?  I ask about Bluetooth because it does not seem to use the "Speaker/headphones" device for output.

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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