MaryS88
1 Copper

Stuck with recovery

Hi Folks,

I was doing a factory restall and it froze, so I turned it off.  Then the pc needs to be repaired screen come on ,but hitting f8 doesn't do anything nor does f2 or f12. I have my recovery CDs but without those keys not doing anything, I'm at a loss.  Am I stuck with big paper weight?

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28 Replies
Philip_Yip
6 Indium

RE: Stuck with recovery

What model of Dell? Ensure that its powered off completely and not on standby. Hold down the power button for a couple minutes.

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
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MaryS88
1 Copper

RE: Stuck with recovery

Hi,

The model is Inspiron 5720.  I tried the holding down the power button but that didn't do anything.

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MaryS88
1 Copper

RE: Stuck with recovery

Oh and I have windows 8.

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MaryS88
1 Copper

RE: Stuck with recovery

Guess I'm stuck with a big paper weight!!!!

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Philip_Yip
6 Indium

RE: Stuck with recovery

Do you get the Dell BIOS screen before the Windows 8 recovery screen? Have you tried a USB keyboard?

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
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MaryS88
1 Copper

RE: Stuck with recovery

I've tried that just takes me back to the this pc needs to be repaired screen. I've tried all the f key. a billion times and still have the blue screen. I've done factory installes before so. I know the feel.  

I was doing a new install and it was stuck so I turned it off and that is when I got the pc needs to be repaired came up

I don't think anything is wrong with my keyboard, if that's what you mean.

Thanks for reply, NAtakuc4

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Philip_Yip
6 Indium

RE: Stuck with recovery

Remove the AC adapter, remove the battery. Hold down the power button for at least 30 s. Then preplace the battery and AC adapter. Power on the system do you see the Dell logo (if so press F12).

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
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MaryS88
1 Copper

RE: Stuck with recovery

I tried the a billion times also,,,,,,do you think my hard drive died when I shut it off?

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Philip_Yip
6 Indium

RE: Stuck with recovery

The problem is you aren't getting to the Dell diagnostics so you can't even press F12 to run diagnostics.

You can try removing the HDD and the RAM and then powering up the system up and down. Then reinsert them and see if you can access the Dell BIOS.

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
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