Tech7
2 Bronze

Re: Studio 1535 Problem!

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This is a hardware issue. It happens under Ubuntu. Dell Depot re-installed Quickset, and it did not fix the problem (at least for me).

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Blazerdan
1 Copper

Re: Studio 1535 Problem!

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I purchased the Studio 1535 in mid-November and have had the same problems.  DVD eject constantly trying to eject.  The beeping at startup is the most prevelent.  I have called Dell Technical Support at least 5 times.  They have flashed the BIOS twice.  Had me reseat my hardrive and memory once, reinstalled Windows Vista Home Premium.  I am still having the same problems.  I guess I will try and remove the cover over the media center buttons and see if my cords are being pressed.  I am ready to send the computer back abd have them fix it or send me a new one.  Obviously this isn't an isolated incident from all of the previous posts.

Adam750
1 Copper

Re: Studio 1535 Problem!

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IMO best solution is to disconnect the control cover.  I  like it disconnected,  Studio now functions flawlessly, even looks a lot more aesthetic &sexy without the dumb lights, never realized they were such a distraction and totally useless.  Num LK light still works and you can use Fn F10 to eject CDs(w/o software), plus no more finger prints so why bother with it.

Once it was disassembled I quickly observed that that the panel ribbon connection at the motherboard is a marginal design.  Ribbon is inserted into a connector on the mother board and a tab gets pushed down 90 degrees to put pressure & locks the ribbon.  This ribbon is miniature and has 8 to 10 fine wires.  I’m skeptical that you can get uniform loading on each conductor due to light pressure from the lock,  it’s not like a factory crimp.  My problems appeared during cold starts, so my observation may support that.

Also, there was round cable on right side of the ribbon that was mis-routed, actually above the tabs and it created a slight bulge in the keyboard.  I was able to disconnect it and loosen it by the hinge to gain slack and was able to route it properly under the tabs.  Keyboard now sits totally flush and is flat which makes me very happy.  BTW, that misrouting didn’t put pressure on the control cover and I don’t think it affected magnetic interference. My cover (F962C) had protective shield underneath.

Anyway, the disassembly is very easy.  Takes about no more that few minutes.

Remove 2 screws from battery compartment.

Turn over and open lid to the max

Remove 2 screws holding keyboard.

Lift up keyboard bezel with your finger nail (no tool required).  Start where panel meets.

Everything un-snaps very easy.

If you decide to disconnect the ribbon, put piece of tape over the bare conductors.

Dell may come out with a better control cover but they can’t improve the connection without redesigning the MB.  So its possible that there might not be a 100% reliable fix if my observation is correct.  I’m satisfied for now and staying disconnected, don’t have to work on this problem anymore and everything works but I won’t buy a Dell again unless I’m well compensated for this design defect.  

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xpsengineer
1 Copper

Re: Studio 1535 Problem!

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I agree with Adam750:)  A few possibly helpful pictures are posted here for anyone that wants to just disable the function keys and say goodbye to the flakey behavior.  While you have it opened up, you should also verify the routing of cables to make the keyboard and hinge cover lay flat.

http://www.flickr.com/photos/chuck3hood/

The work around I shared a while back maintains the hdd, wlan, and bluetooth indicators while disabling the troublesome function keys.  This proved to be a solid fix.  Dell has since sent the replacement hinge cover assembly to me, but I have not installed it since my mother (and the computer) are out of town.  Probably I will leave well enough alone since these function keys are seldom used anyhow.

The ZIF connector and 'Flat Flexible Cable) are really very reliabile and commonly used for such applications so there is no reason to suspect that interconnect at this level is at fault.  The eratic behavior is related to the capacitive sensing thresholds and the sensitivity to electrical noise and such.  Purportedly, some firmware change on the hinge cover pcb has adjusted the sensitivity to resolve the issue.  Since I have not installed the updated part I can neither confirm or deny.  Some users have reportedon this thread that the new hinge cover did indeed fix the eratic behavior. 

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Kaleben
1 Copper

Re: Studio 1535 Problem!

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FYI,

 

If you decide to disconnect the ribbon, Microsoft has a program called Intellitype that you can use to re-map the keys. Saw this in another thread. Maybe it was this one. I can't remember. Anyway....

 

http://www.microsoft.com/downloads/details.aspx?familyid=DF48E271-8973-4F20-8C16-252DFB7D8F9E&displa...

 

-Doug

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Sog75
1 Copper

Re: Studio 1535 Problem!

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Well, my studio was sent in on the 9th of Feburary.  The laptop is still under warranty.  I bought it in October.  I have not had it apart at all.  The laptop was purchased from Dell as a refurb.  I received a call today from the Dell Repair Depot stating that my laptop was physically damaged.  Physical Damage was not covered by the warranty.  The Dell Assistant wanted $358 to replace the motherboard because the connector for the media touch buttons was broken on the motherboard.  I told her that I was not giving her any money.  The Assistant then stated she could fix it for a special price of $199.  (358-199=159)   I told her again I was not giving her any money.  She responded that my motherboard would not be covered under warranty any more.  I see Dell customer service is going in the toilet.  I told her to give me a new hinge cover.  She said okay and now I hope my motherboard doesn't fry.  Just thought I would let everyone know that is paying attention to this thread. 

MY ORIGINAL PROBLEM IS THAT THE EJECT BUTTON STAYS ILLUMINATED FROM A COLD START. 

Any help would be appreciated.

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Tech7
2 Bronze

Re: Studio 1535 Problem!

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Sog75-

Your may be able to fix the connector. If not, I would just disconnect it and save yourself a lot of trouble. When you get it back, post a picture of the damage here. Let's see if we can get you fixed up.

-Tech7

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krypebud
2 Iron

Re: Studio 1535 Problem!

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Thank you for posting these pictures.  I was having the same problem without the mis-routed cables and sent my laptop to the depot for repair.   When they replaced the panel and motherboard it came back with the entire wire bundle above the clip so that the wires and panel got damaged and the screen could not close all the way.

I reported this to dell and told them the problem was not resolved.  They accused me of causing the new damage and said I had to send it to the depot again for "inspection" to see if fedex did the damage or me, of course it wasn't fedex cause they delivered a perfect package and the laptop was still wrapped in plastic; it's ludicrous that they would accuse me since I have on interest of spending 20 hours a week on the phone/chat/email with them trying to get repairs/replacements.

Has anyone found a long-term fix yet (aside from physically disabling the panel)?

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krypebud
2 Iron

Re: Studio 1535 Problem!

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Anyhow, I really hope Dell can provide a real solution soon. I'd hate to think they are waiting out the end of my 1 year warranty before they provide it.

That's exactly what they plan to do it seems.  I also should have returned mine instead of letting them talk me in to a replacement.

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krypebud
2 Iron

Re: Studio 1535 Problem!

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Dear Dell Community Admin,

Please stop reposting this quote as a verified solution.  I have had my panel replaced 4 times and they are all plagued by the same issue- some worse than others.

There is a bad habit of non-solutions being posted in the dell community and support websites and these are not solutions.  Please email the 40+ pages of feedback from customers who are experiencing these problems to the dell engineers so they can find a proper solution and/or redesign the laptop or manufacturing process so that this does not affect the Studios anyore.  Also, please email it to customer service so that they can perform a recall on all our laptops and provide suitible replacements.

This post will get deleted by the mods if I speak of public action, but the way to prevent this is good customer service and technical support; I feel that both of these are missing at present.

A Dell service technician came to my home yesterday and replaced the hinge cover on my 2 new studio laptops (that is the plastic cover that contains the media control buttons, ie, volume up, volume down, eject, etc.).  He said it is a fairly widespread issue, apparently, the wires and/or connection on the underside of the cover were faulty.  Anyway, booted up both laptops several times and it appears the problem has been resolved.  So, for all of you with the ringing at start up problem, up volume button stuck on, eject button stuck on, this is the fix.  You need to have Dell send a service technician to your home/business to replace the hinge cover, or, if you are able, they could send you the replacement cover and you could do it yourself.  I watched the technician do the work, it is a bit complicated.  THIS IS THE FIX.  IF I HAVE ANY FURTHER ISSUES WITH THIS OR OTHER, I WILL POST BACK HERE.  GOOD LUCK! 

 

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