Just a few days ago I was updating drivers (Intel Chipset driver and the IDT Audio driver) on my Studio 15 from the dell website. Around this same time (didn't notice problem right away) the batter stopped charging. The icon in the taskbar states that it is plugged in and charging, but the batter will not raise the charge percentage at all. The battery level indicator on the batter also doesn't indicate any charging has happened.
I have scoured the forums here and tried all kinds of things to fix it ... such as:
Any help with this would be greatly appreciated.
I appreciate the troubleshooting done.
Check the Battery Health Meter, press <Fn + f3> to launch the Battery Health Monitor. Click on Battery health. Please share the status of battery Health.
Keep me posted with the results. I will be glad to assist you further.
That dialog stated that the battery "experienced a performance failure and needs to be replaced". Prior to this I had no degraded performance of the battery ... it was an instant failure in the battery which seemed to be linked to the installation of particular drivers. Was this just a coincidence or could something I have installed either broken the battery or is not reporting health properly any more?
The error message you have mentioned indicates issue with the Battery and may have to be replaced. It is unfortunate that the error message showed after installation of drivers. Usually this doesn’t happen.
You may use any alternate known good Battery with the system to isolate the issue.
Please refer Battery Faq’s for more information
Please reply if you have any further questions. I will be glad to assist you further.