Jeff1
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Studio 1555 hinge problem

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The plastic cover over the hinge with the power button, on my Studio 1555 notebook, has cracked, and I'm curious as to whether Dell will cover this?  I have warranty (not complete care), but wondering if it's worth the effort to contact them only to find out they won't cover it.

Thanks,

 

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Jeff1
1 Nickel

Re: Studio 1555 hinge problem

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I gave Dell a call, and they offered to replace it under warranty.  I'm very happy with how this was resolved.  Thanks Dell.

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Travis299
2 Iron

Re: Studio 1555 hinge problem

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Friday, September 24, 2010

Dear Sirs:

I have been a Dell customer and used Dell computers for about 25 years.  I have a Dell desktop and 2 Dell laptop PCs plus an older Dell Latitude C540.  One of the laptops is an Inspiron 1525 that I have had absolutely no problems with.  The upgrade from VISTA to WIN 7 was quick and no trouble at all.  I use this laptop daily and have for several years.  The newest Dell is a Studio 1555 laptop that has had a lot of problems and in fact if I could trade it for another Inspiron I would do so gladly.  These are the problems that I have/had with the 1555:

1.    Defective keyboard which I replaced.

2.    The display screen has become permanently marked in the middle of the screen by coming into contact with the keyboard when in the closed position because the rubber bumpers/stoppers that are mounted into each side of the plastic bezel have fallen off and/or deteriorated where they do not hold the screen off the keyboard.  This problem was called into Dell while the 1555 was still in warranty.  The plastic display screen seems to me to be flimsy and flexes too easily.

3.    The plastic left side hinge has cracked and the plastic cap has come loose where I have had to use electrical tape to “bandage” hold it together.

4.    The AC power adapter cable has broken at the blue LED that indicates that power is being supplied via the AC adapter.  Again I had to use electrical tape to “bandage” this problem, Dell is in the process of shipping a new AC adapter however the Dell supported hardware forum has several posts where folks have this same problem.  Reference this site:

http://en.community.dell.com/support-forums/laptop/f/3518/t/19276957.aspx

The problems with this Studio 1555 are NOT the quality that I have been accustomed to with Dell over the years BUT I can assure you that I will look long and hard before selecting another Dell product.

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Moderator
Moderator

Re: Studio 1555 hinge problem

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Hi Dirtdiver,

Welcome to the Community. A crack on the hinge cover is normally caused by accidental damage. So you will need to have a complete care to have this covered. Refer to the below link on more information on Accidental Damage Services.

http://www.dell.com/downloads/global/services/Accidental_Damage_Services_Contract_6_21_10.pdf

Thank you

Royan

mraspris
1 Copper

Re: Studio 1555 hinge problem

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Hi Royan

I'm having the same problem with my laptop and I have to disagree with you because I saw the cover crack as I opened the laptop. It hasn't been dropped or bumped. The irony about stuff like this is that the waranty has expired two weeks ago.  But the good news is that I contacted DELL and they have offered to replace the cover, in spite of the waranty that has lapsed. So It might be worth it to phone.

Thanx

 

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Jeff1
1 Nickel

Re: Studio 1555 hinge problem

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I'm sorry to see it's classified as such, but not surprised.  The notebook is used a lot, but doesn't get moved around very much.  The hinge cracked plain and simple from regular usage.  Well, I guess I'm on the hook for something that's 1.5 yrs old.  Can't say I'm happy about it.

 

Thanks anyway.

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Jeff1
1 Nickel

Re: Studio 1555 hinge problem

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I gave Dell a call, and they offered to replace it under warranty.  I'm very happy with how this was resolved.  Thanks Dell.

Travis299
2 Iron

Re: Studio 1555 hinge problem

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Royan

I believe that you are wrong about the problem with the plastic hinge on the Studio 1555 laptops.  There are too many folks that have this broken hinge and I do NOT have to pay extra to have a quality product.  Dell has a problem with this plastic hinge and they should address it with some kind of fix, period.

Friday, September 24, 2010

Dear Sirs:

I have been a Dell customer and used Dell computers for about 25 years.  I have a Dell desktop and 2 Dell laptop PCs plus an older Dell Latitude C540.  One of the laptops is an Inspiron 1525 that I have had absolutely no problems with.  The upgrade from VISTA to WIN 7 was quick and no trouble at all.  I use this laptop daily and have for several years.  The newest Dell is a Studio 1555 laptop that has had a lot of problems and in fact if I could trade it for another Inspiron I would do so gladly.  These are the problems that I have/had with the 1555:

1.    Defective keyboard which I replaced.

2.    The display screen has become permanently marked in the middle of the screen by coming into contact with the keyboard when in the closed position because the rubber bumpers/stoppers that are mounted into each side of the plastic bezel have fallen off and/or deteriorated where they do not hold the screen off the keyboard.  This problem was called into Dell while the 1555 was still in warranty.  The plastic display screen seems to me to be flimsy and flexes too easily.

3.    The plastic left side hinge has cracked and the plastic cap has come loose where I have had to use electrical tape to “bandage” hold it together.

4.    The AC power adapter cable has broken at the blue LED that indicates that power is being supplied via the AC adapter.  Again I had to use electrical tape to “bandage” this problem, Dell is in the process of shipping a new AC adapter however the Dell supported hardware forum has several posts where folks have this same problem.  Reference this site:

http://en.community.dell.com/support-forums/laptop/f/3518/t/19276957.aspx

The problems with this Studio 1555 are NOT the quality that I have been accustomed to with Dell over the years BUT I can assure you that I will look long and hard before selecting another Dell product. 

 

Sent to Dell BOD with no response! 

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Darynmurphy
1 Copper

Re: Studio 1555 hinge problem

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Mate mine cracked the right hand hinge, put some tape on it, then it just broke off, then front part of the screen broke off, then the wires to the power button broke off, love this laptop but really the hinges are a joke, this one was only 1 1/2 years old........... Brought a new laptop today a Inspiron 5110...... Studio is way better.

 

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casademont
1 Copper

Re: Studio 1555 hinge problem

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Well I have two notebooks (Studio 1555 and Studio 1558) both just past the warranty and both presenting with the same problem - the plastic cover cracked around the hinge and one doesn't close.

After spending 40 minutes on the phone with several individuals in India all they offered was a $40 discount on the repair so it comes out to $120 plus tax for each one, not to mention the 6 - 10 days it will take to repair.

Seems like, after 15 years and over 10 systems purchased,  I won't purchase any Dell products anymore as they are manufacturing substandard products and they are not standing behind their systems unless you purchase additional warranty despite the incredible number of consumers online complaining about the same issue.

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mnlaptop
1 Copper

Re: Studio 1555 hinge problem

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I echo Casademont's thoughts.  With 4 Dells currently in the house (including another laptop just purchased this summer) and many years of loyal Dell purchases, I spent over an hour on the phone being bounced between technical support and customer service regarding a 2 year old Studio 1555 that is costing me $240 at the local computer shop to repair the broken cover/hinge/bezel.  The cover/bezel pulled away from the power button, causing the wires to break, and I was told it was "normal wear and tear" but if I had purchased an extended warranty they could look into it.  I had brought it to the local computer shop as I knew it was outside of warranty and I was not looking to play games or get something I wasn't entitled to, but when the shop called to tell me they to order not only the cover but also the front bezel because the 1555's or other laptops designed with the same original cover/bezel parts had this problem, and the cover/bezel had been redesigned to basically screw together in a much more sturdy fashion whereas the old parts snapped together and had problems pulling away.  The second supervisor on my last call to technical support told me that it was likely the computer shop was simply trying to cover their mistake for ordering the wrong parts that is now costing me more money, and that there never had been a change in the design of the cover and bezel for the 1555, but it is the same as when it was manufactured.  The computer shop is saving the old broken parts for me, and ordered Dell replacement parts, but I suspect between the multiple shuffling back and forth betweeo technical support (who initially told me there was nothing they could do and I needed to talk to customer service, who then told me the same thing and sent me back to techincal support suggesting I ask to talk to a supervisor, who then after offering to hook me up with the parts department to possibly do a discounted part order -- which I explained doesn't help as we learned of the problem after ordering the parts through the local computer shop -- then changed the response to it must be the third party computer shop trying to cover their mistake, and indicating they could not offer any concession.  I insisted I was not looking for a full reimbursement and understood that i did not go through their service (as I need to make sure this is repaired before school starts for my son), but I could not believe there was not someone somewhere in technical support or customer service who could not make some kind of goodwill gesture -- even a credit in the store or accessory shop or something??? -- so as not to lose the total faith and loyalty of this long-time customer???  Nada other than giving me the service call number if I wanted to call back again (why, because it was so productive the first two times I called with the helpful customer suppor interaction in between?).  So disappointing that with thousands of dollars of Dell computers currently in the house, and a history of years of prior purchases both directly and through entities like Best Buy, that they couldn't figure out a way to respond to my unhappiness at paying a $240 repair bill for something that shouldn't have broken and was poorly designed.  I certainly will share this interaction with others who ask about laptop and desktop recommendations.

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