Just got my brand new studio 15 on friday, turned it on after about 15 mins of light surfing the system overheated, restarted and everything worked fine. Dell said this is a known issue with no fix. This happens about once a day. Contacted dell tech support they updated the bios and said that would fix the problem. Long story short it didn't. Tech support is suppost to call me back today for a system exchange, my question is what kind of system will i get, I paid almost $1300 for my current system, which i've had less then a week, and i don't want to agree to a system exchange if they're gonna send me a $500 inspirion system. So will they send me something comparable to what i purchased or do i just need to opt for a refund and try a different system?
Solved! Go to Solution.
It's a problem with the BIOS. Connect to dell live chat support and they will update your bios to A04 for you or i can send you the update via email. The update seems to have fixed my shutdown/fan issue. Computer has been up and running for 3hours now with no shutdowns
I just bought a studio 15 (1558 model with the Core i3-330M chipset) and am having the same problem. It runs fine for a little while, then when i do an intensive task (like watch an HD video) it soon crashes, shutting itself clear off. When you turn it back on, it boots into the 'choose safe mode?' screen and turns the fan on full blast. It eventually cools down and the fan throttles back; then it runs fine until it goes into standby or is shut off (then back on). It's a shame because I really the machine otherwise. I'm guessing they just don't have all of the bugs worked out on the new chipsets. I'll be returning it...
I too just purchased Studio 15 1558. when i first boot up after a few minutes it overheats and shuts completely down. I notice that the fan has yet to really turn on. i can immediately power back up , Fan turns onf high. Cools down and i am good to go for the remainder of my session.Other than this i realy like this sytem but don't want this to keep happening , have not called Dell yet but will tomorrow. Not happy that they are saying that they cant fix this. Hmmm
Yes, we ordered a new Studio 1558 and it shut down during the initial Windows 7 new user setup. We are going to return ours. There are others reporting the same issue with the 1558 in another series of messages under the topic "Studio 1569 random shut off".
I have a similar problem with my new 1558, but it's not always overheating - it just turns off randomly. I can hear the fan going off and on (which is normal). One time, it did heat up (HOT to the touch) but it didn't shut down then. I had to reboot it to get the fan to kick in.
This is just bad overall hardware. I called Dell multiple times. At first, they wanted me to reinstall Windows (that fixes everything); after 3 calls, they finally admitted that it was a known problem with my particular model and that there were no replacement parts available (apparently because it is a somewhat widespread problem). They claim they are sending me a new replacement system with all the same specs but a wider screen. I'll believe that when I see it. I'm sure they will send me a replacement, but will probably try to cheap out on something (like a lower end processor or lesser battery).
I'm going to check every component before sending the old one back, and I suggest that you all do the same. Places they might try to get away with cheaping out: (1) the battery. If you paid for an extended battery on your first system, the replacement might be a lower Watt-hour capacity. (2) CPU - they may try to give you a slower or less cache CPU of the same class. Will still say Intel Core i3 (or whatever) but can be slower clock and less cache. (3) harddrive with same capacity but less cache or slower RPM, (4) Graphics card with same amount of RAM, but cheaper components/lower-end chipset, etc; (5) Same for sound card.
I have just ordered a Studio 1558 so am naturally interested in this issue.
Right now I have a Inspiron 6400 and use this fan/temperature control which I swear by and can't recommend highly enough.
The thing is, will it work on the Studio & Win7........has anyone tried this yet.
Alternatively has anyone found a fan control app' that does work with the Studio & Win7.
As i posted about this earlier i thought i would post a follow up:
I called Dell and the Tech logged into my computer and updated the Bios. It seemed to help but the next night the same thing happened just not as soon as it was initially so the update must have done something.
I had a tech call me to check in and i told him that i was going to call as this is still happening. He ran some programs to see if he could pin point what is going on.
He said i need some new parts and he is sending a repair person to my house to change out parts. I asked him what parts: Motherboard, Fan and Heatsink.
Soo.. Stay tuned as we will see what this does.
I just want to be sure i am getting comparable system /processing parts. How do i know? Any thoughts?
I've done the same, they updated the bios, sent a tech to my house and they replaced the same things, motherboard heatsink fan. still same problem. so once again i called tech and was told i had to wait for another update to the bios. After much yelling screaming and cursing they agreed to send me out a new system. If a new system still has the problem i'm returning it and going with HP.
I am having the exact same problem with my Dell Studio 1558. The tech representatives kept telling me that my vents were blocked, etc. This is obviously an issue with the fan control. They are sending a tech out to my house to replace the motherboard, heatsink, fan, etc. We'll see how that goes... Otherwise, exceelent unit. But seriously, I think they need a RECAALLL!!
I sounds like this is a similiar issue as with the Sutdio 1568 and 1558- randomly shutting down. Please read the forum thread on random shut downs. This issue with the Studio 15 and i5 and now, the i3 processor continues. Dell will send out a technician to replace the motherborad etc., and eventally there is a computer replacement. For me, it has been about three weeks for the replacement cycle and close to five weeks of reporting and working with Dell Tech support to fix the issue with the Studio 15. Yes, there is a serious issue here (with Dell's development, engineering, testing, and validation process) as can be seen with the Studio17 and the i7 processor and all of the issues experienced by Dell customers. The computer shut downs makes this Dell computer totally unrealiable. Dell needs to resolve this issue and provide thier Customers with a fix that works.