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kirkh
1 Copper

Studio XPS 16 audio - right speaker louder than left

 

This is true for all applications with audio - playing videos on youtube, playing movies in Windows Media Player, etc.  The audio from the right laptop speaker is clearly louder than the left laptop speaker.  I went to check the balance control and everything looks fine - i.e. the levels for left and right are the same.  With the right speaker set at 38, it sounds balanced when I turn the left speaker up to 58 or so.  Correct me if I'm wrong, but this sounds like a hardware issue... with a laptop I've had for less than a week.  I guess that's what warranties are for.

Please let me know if there's something that I'm missing here.  I'm running Vista 64-bit, if that helps.

Kirk

 

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6 Replies
TheRealFireblad
5 Rhenium

Re: Studio XPS 16 audio - right speaker louder than left

Welcome to the forums Kirk emoticon.Yes.title

 

 

Whilst it's not ideal... especially on a new laptop... I personally wouldn't bother about it too much, if the problem is fixed simply by adjusting the individual speaker volume?

 

But it's up to you.  There's certainly no harm in contacting tech support, to see what they have to say about it.

I suspect they might be inclined to say the same though emoticon.Idea.title

From experience, I've found that:   “Beauty is in the eye of the beer-holder”!!

 

XPS M1730:

Smoke Grey Magnesium Alloy Chassis - with White LED Backlights
17" UltraSharp WUXGA Widescreen TFT (1920 x 1200) with TrueLife
Intel Core 2 Duo Processor T9300 @ 2.50GHz (800 MHz FSB, 4MB L2 cache)
4GB (2x 2GB) Patriot Signature PC2-5400 @ 667MHz
DUAL 512MB Nvidia 8800M GTX cards in SLi + 128MB Ageia PhysX
640GB SATA II (2x 320GB WD Scorpio Black 7200rpm)
8x Super-Multi DVD±RW
Creative X-Fi Notebook (ExpressCard) + Creative GigaWorks T40 Series II
Integrated 2MP Webcam
Dell Wireless 355 Bluetooth 2.0 Module
Intel Next-Gen Wireless-N Mini-Card
TV Tuner and Dell Travel Remote Control
4-in-1 Flash Card Reader (SSD/MMC/MS Pro/xD)

230W AC Adapter / 9-cell Lithium-Ion Battery

Windows 7 Home Premium (64bit)

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Jim Coates
6 Gallium

Re: Studio XPS 16 audio - right speaker louder than left

Kirk,

 

You are not the only one who has found this flaw in a Studio. See this post.

Jim Coates -- 15 years on the Dell Laptop Audio boards -- since 2/6/04 

kirkh
1 Copper

Re: Studio XPS 16 audio - right speaker louder than left

 

Yes, it's not a big deal, but after paying over $2k for a brand new laptop, I expect it to be perfect.  I had posted here in hopes of getting a response from Dell support, because I really did not want to sit on hold for a long time, nor have an online chat session with someone in Bangalore.

Thanks for your input (nice machine, btw), but I hope that there's a better answer out there...

Kirk

 

kirkh
1 Copper

Re: Studio XPS 16 audio - right speaker louder than left

Thanks for the reply, Jim.  I had searched the forums before I posted, but I didn't come across that post.  Thanks for the input - somewhat comforting to know that I'm not alone!

Kirk

 

kabotdavid
1 Copper

Re: Studio XPS 16 audio - right speaker louder than left

Everyone that has purchased this laptop is having this problem. I would urge everyone that is troubled by this, to do as I'm about to do and that is to return it for a full refund.

I have received the automated email reply from Dell to "check my sound balance" in the control panel.

I have sent 2 emails to Integrated Device Technology concerning their part #92HD73C1 when used with the Intel ICH9HD controller. Haven't received any reply.

Thraak

 

kabotdavid
1 Copper

Re: Studio XPS 16 audio - right speaker louder than left

Yesterday, I ran the Dell diagnostics test. It passed the test. The test does not measure output levels. Rebooted....Same problem exists.

On a side not, I called Dell product support. Explained the steps that I took to evaluate the problem. I was then disconnected. I called back. This technician connected my computer via remote assistance. He said that he does not "see" any problem. Unfortunately, he did not have the ability to "hear" the problem.

 

They have sent me a return shipping label.

 

Goodbye, for now

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