Rob_Nor
1 Copper

Re: Studio & XPS Users experiencing video lockups and freezes / Throttling issues

Is there going to be an update to fix the intermittent fan on high speed problem?

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makman
2 Iron

Re: Studio & XPS Users experiencing video lockups and freezes / Throttling issues

Is there going to be an update to fix the intermittent fan on high speed problem?

I had an interesting observation yesterday. When booting I pressed F12 and went into the diagnostics. As the system goes through testing the memory and processors, there are eight white progress bars (one for each processor) that slide back and forth left to right.

Most of the times they are sliding back and forth very quickly as each memory address is checked. However every few seconds the fan would go on high and the progress bars would come screeching to a halt and barely move. Then the fan would turn off and they would start moving back-and-forth again.

It seemed that the whole system came to a screeching halt every time the fan came on. Perhaps some others can check this and report back. Don't really know what to make of it but it seemed to be a problem. Perhaps there is a thermal issue at play here? Then again perhaps it is just my system.

Mitch

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gpig
2 Iron

Re: Studio & XPS Users experiencing video lockups and freezes / Throttling issues

The fan coming on high is a result of the system doing more work, thus generating more heat (or the system is "preparing" for more heat during an increased workload).  The part where the bars move slowly is just the more "intense" part of the test.

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makman
2 Iron

Re: Studio & XPS Users experiencing video lockups and freezes / Throttling issues

The fan coming on high is a result of the system doing more work, thus generating more heat (or the system is "preparing" for more heat during an increased workload).  The part where the bars move slowly is just the more "intense" part of the test.

I realize why the fan is going on and off. However the test is testing the exact same thing at different memory addresses in each CPU. The intensity of the test is the same throughout each individual test. During each individual test the processor seems to throttle down quite significantly for a very high percentage of the time. Try it and you'll see what I mean.

Mitch

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teckyong
1 Copper

Re: Studio & XPS Users experiencing video lockups and freezes / Throttling issues

I just want to echo that my XPS 1645 is generating a lot of heat too.  I can feel it on the keyboard and on both side of the mouse panel.

The fan is spinning on/off like crazy.  Is this normal? Or, is this just another problem or the root cause of the radom freeze/lock-up.

I am starting to wonder why am I buying and brand new compueter that load with so many issues? 

 

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Highlighted
brain74944
1 Copper

Re: Studio & XPS Users experiencing video lockups and freezes / Throttling issues

I am starting to wonder why am I buying and brand new compueter that load with so many issues? 

You're right.  There are multiple issues with these laptops.  There hasn't been much response from Dell that I have seen.  Their Indian tech support doesn't seem to even realize that there are problems.  There is no definite fix to them.  It's ridiculous.  Don't wait too long trying to fix them or you won't be able to return it.  I'd recommend just trying to return it for a refund.  Once they put you in the queue to return it, they still make you wait at least 2 weeks for UPS information and you can decide at any point to keep it.  I'm still waiting for my return information and I'm trying to fix it in my spare time.

Who gave these laptops the green light?  They should be fired.

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daveinca
1 Copper

Re: Studio & XPS Users experiencing video lockups and freezes / Throttling issues

OK, it's a little over 2 weeks now and not a single freeze. It seems that reformatting the hard drive and installing everything myself seems to have solved the problem. I still have a couple of devices in the device manager that are not correctly installed (not sure what they are so I don't know which drivers to install) but since my system is working, I just ignore them.

The one thing that bugs me at this point is the CAPS lock. There is no visual indication that it is on or off (at least none that I can see). When I reformatted, the little notification window that told you the state of the CAPS lock went away and I have no idea where to get it and install it. I think the name of the program is quickset but I'm not sure where to find it. And, there is no indicator of whether the NumLk key is on or off. I did try the freeware program that indicates the state of the keys but it just keeps clicking and that gets annoying after awhile. Why Dell chose to leave off the visual indicators for things of this nature is beyond me. It seems like one more reason why this may be my last Dell computer.

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brain74944
1 Copper

Re: Studio & XPS Users experiencing video lockups and freezes / Throttling issues

OK, it's a little over 2 weeks now and not a single freeze. It seems that reformatting the hard drive and installing everything myself seems to have solved the problem. I still have a couple of devices in the device manager that are not correctly installed (not sure what they are so I don't know which drivers to install) but since my system is working, I just ignore them.

Reinstalling the Windows operating system from CD definitely does not fix the video card related, flash-related, full screen 1080p streaming issues.  I've confirmed it on two different Studio XPS 16's, and someone else on the forum confirmed it yesterday.

I've installed Windows straight from a Windows CD, then gone to IE and watched some comedy central flash videos (1080p if you have good bandwidth) on full screen and could get it to crash within 10 minutes or so, with the ATI drivers from Windows Update, and with the drivers from ATI's website.  Try it out.

The only way that 1080p flash videos would play reliably was if I installed the beta ATI drivers and beta flash.  However, the system still had other random freezes, so there's still a problem somewhere.

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daveinca
1 Copper

Re: Studio & XPS Users experiencing video lockups and freezes / Throttling issues

I don't really watch any videos on my laptop so this isn't an issue for me. I use mine mostly for software development so the freezing issue was the big one for me. Given that I use the virtual XP machine for driver development, the freezing was really a problem for me. but at least it looks like that's in the past. One of my coworkers is in the process of doing what I did on his studio 15. Hopefully, it will solve his issues as well.

I did install quickset on my laptop and now I know when the caps and num lock keys are on or off. With that addition, I'm pretty happy at this point although this whole process has left me much less of a Dell fan. I used to really think that Dell systems were high quality and they have served me well over the years. At this point, that's not the case any more.

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teckyong
1 Copper

Re: Studio & XPS Users experiencing video lockups and freezes / Throttling issues

While I am working today on another computer.  I leave the XPS 1645 beside me without running anything on it.  I hear that the computer fan is apinning every 5+ minutes.

I thought computer must be overheated (judging by how hot the keyboard is).  I decided to use a BIG fan to blow at the computer.  It does cool down the keyboard and mouse panel.  However, the computer fan continue  to spin like crazy every 5+ minutes. 

Is this a problem?  Or, is it normal for this laptop? 

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