Lineflat
1 Copper

Re: Studio & XPS Users experiencing video lockups and freezes / Throttling issues

Frank,

Have you uninstalled the soundBlaster xFi software?  For a handful of folks here, the 'random' freezes stopped after uninstalling this software.  It turns out they weren't random.  The freezes were happening when an event occurred causing a sound to be played.  For me, an incoming e-mail would occasionally cause the freezes (when the notification popup came up in the status bar, and tried to play the little "ding" sound).  I was having 3 or more freezes a day.  Uninstalled SB, and no freezes for weeks.  It is not a solution, but gets rid of the symptom enough to use the machine until there is a real fix.  The sound works fine without the SoundBlaster software, too.

 

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makman
2 Iron

Re: Studio & XPS Users experiencing video lockups and freezes / Throttling issues

Frank,

Have you uninstalled the soundBlaster xFi software?  For a handful of folks here, the 'random' freezes stopped after uninstalling this software.  It turns out they weren't random.  The freezes were happening when an event occurred causing a sound to be played.  For me, an incoming e-mail would occasionally cause the freezes (when the notification popup came up in the status bar, and tried to play the little "ding" sound).  I was having 3 or more freezes a day.  Uninstalled SB, and no freezes for weeks.  It is not a solution, but gets rid of the symptom enough to use the machine until there is a real fix.  The sound works fine without the SoundBlaster software, too.

You are assuming there will be "a real fix". The Dell people have been noticeably absent from this board. I think we have been abandoned.

 

Mitch

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adandris
2 Bronze

Re: Studio & XPS Users experiencing video lockups and freezes / Throttling issues

Unfortunately, I can confirm for sure that uninstalling the SoundBlaster X-Fi software DOESN'T solve the problem. It is true that freezes occur now much less often than before, but I still have the same random freezes from time to time (something like once a week).

My machine is 1747, Core i7 720QM, 8 GB 1066 MHz RAM, 500 GB HDD.

I suppose this is some hardware fault that cannot be resolved by changing the software (because I really tried a lot of possible solutions). And it seems that other Studio models have the same problem (Studio XPS 16), so this is a huge issue. It's a pity that this otherwise wonderful piece of hardware has such a serious problem. I really like everything in my laptop but freezes is not something that I can tolerate. I'll probably never buy a Dell Studio again...

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Lineflat
1 Copper

Re: Studio & XPS Users experiencing video lockups and freezes / Throttling issues

Good point, Mitch.

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Lineflat
1 Copper

Re: Studio & XPS Users experiencing video lockups and freezes / Throttling issues

The fact that the issues with this laptop manifest in so many different ways probably means there is something seriously bad going on under the hood.  I tried 1080p video last night for the first time, and immediately saw THAT problem.  Why installing the Beta version of Flash 'fixes' the issue is beyond me, but it did the trick.

 

I am guessing that Mitch is right in that if Dell can make the symptoms go away for most users, they will probably just sweep it under the rug, and everyone else will be out of luck.  Sad.

 

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Highlighted
brain74944
1 Copper

Re: Studio & XPS Users experiencing video lockups and freezes / Throttling issues

I am guessing that Mitch is right in that if Dell can make the symptoms go away for most users, they will probably just sweep it under the rug, and everyone else will be out of luck.  Sad.

You're right.  So far, the only solution to every problem is: Call Dell and tell them that their entire line of laptops is broken and you want a refund.

Rhane
1 Copper

Re: Studio & XPS Users experiencing video lockups and freezes / Throttling issues

These Core i7 laptops are using the newest and latest hardware, not just the Core i7/series 5 chipset, but newer GPUs with more hardware video acceleration, which could account for the rise in particular video related crashes, I too once was upset with Dell for putting out a system with these particular issues. In fact, Dell was prepared to ship me out a system replacement for my 1747 system, which was a replacement for my 1737 which a Qualexserv technician screwed up. After tweaks and work on my system, I'll say I have absolutely no complaints and think everything is a sweet design, except for no 1080p native resolution screen available for my replacement since I had a 1200p display. The more of these newer systems get sent out, the more hardware/software developers will be able to work with the unique issues of new hardware. Dell has costs to try and keep down as well, their suppliers aren't throwing them components for free. Dell is able to take a loss on certain things where it has agreed to, and their support is great. If everything else fails, just keep going through support and work the system like you are supposed to - and as long as its under warranty, Dell will work with you and eventually replace the system if all else fails, it may take a few attempts though.

And Soundblaster X-Fi MB is also free of issues, I can confirm.

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brain74944
1 Copper

Re: Studio & XPS Users experiencing video lockups and freezes / Throttling issues

Are you seriously making excuses for Dell selling broken computers?  Most of the people in this forum are experiencing crashes several times a day.  Dell could at least have someone try to use the computer for a week before selling thousands of them.

I had a Studio XPS 1645.  Support was absolutely clueless as to why it crashed consistently on flash videos.  After talking to 5 people over a week, they were going to send someone out to replace the video card and motherboard.  I convinced them to send me another laptop.  I got the new one, and I could crash it in 5 minutes by watching a flash video.  I could reinstall the OS and watch a flash video and crash it.  As it's sold, it's completely broken.

And I don't even have to mention the X-Fi crashes and the throttling issues.

I still have absolutely no idea how Dell is getting away with selling these.

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Rhane
1 Copper

Re: Studio & XPS Users experiencing video lockups and freezes / Throttling issues

I could crash mine in 3 seconds watching flash videos initially. I installed Flash beta - fixed immediately. As I said, it could be software related - where software makers did not account for new hardware changes. I had several issues, and it wasn't too much work to resolve 100% of them. I didn't have to reinstall the operating system either. At first, my system crashed nearly 50 times before I resolved the issues. Now, my system hasn't dared to think of crashing for months now. Read some of my previous posts for ideas to resolve your issues. I've worked on nearly a hundred systems in my early career so far, from desktops to laptops to servers. I can say this is now the most reliable laptop I've used to date.

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dr_serious
1 Copper

Re: Studio & XPS Users experiencing video lockups and freezes / Throttling issues

I have a studio 1558, I had a few freezes a day. Then I called at dell (Belgium), they said they never heard  of the freez/ lock problem. Then the tech. said I had to update java en flash to the latest version. I did what he said. I'm running with the latest flash and java version for 6 days now and it only crashed 2 times...

The first crash was without any message after the reboot, the second crash was with this message:

Problem signature:

  Problem Event Name: BlueScreen

  OS Version: 6.1.7600.2.0.0.768.3

  Locale ID: 1043

 

Additional information about the problem:

  BCCode: 9c

  BCP1: 0000000000000000

  BCP2: FFFFF88002F6FC70

  BCP3: 0000000000000000

  BCP4: 0000000000000000

  OS Version: 6_1_7600

  Service Pack: 0_0

  Product: 768_1

 

Files that help describe the problem:

  C:\Windows\Minidump\051810-23602-01.dmp

  C:\Users\Frederic\AppData\Local\Temp\WER-51527-0.sysdata.xml

 

Read our privacy statement online:

  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

 

If the online privacy statement is not available, please read our privacy statement offline:

  C:\Windows\system32\en-US\erofflps.txt

It gives the message bluescreen but It wasn't a bluescreen, it freezes and then a black screen...
Here is my topic en specs:

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