mao.tsetung
1 Copper

Re: Stuttering/Buzzing Sound During Audio/Video Playback

Jump to solution

I think, I might have found the solution:

I noticed a driver update installed by MS Update: Intel - Storage - Intel(R) ICH9M-E/M SATA AHCI Controller (released in June, 2011)

Then I checked the Intel Matrix Storage Manager utility on my machine and found it was outdated (version 8.9). Therefore I downloaded and installed the most recent version (version 10.6 of Intel Rapid Storage Technology which seems to have replaced Intel Matrix Storage Manager) from here:

downloadcenter.intel.com/Detail_Desc.aspx

No stuttering. Yay!

Configuration: Dell Inspiron 1545, Windows 7 Premium, 64 Bit

UPDATE: After 1 hour of playing around with the system I can confirm that the problem is gone. I noticed that MS Update now suggests the optional Update "Intel - Storage - Intel(R) ICH9M-E/M SATA AHCI Controller" again (although it is contained in the list of already installed updates. That's confusing). I don't dare to install this...

ummagumma12
1 Copper

Re: Stuttering/Buzzing Sound During Audio/Video Playback

Jump to solution

Hi  mao.tsetung

Does this update have a MS KB update number?

I have searched my updates for "Intel - Storage - Intel(R) ICH9M-E/M SATA AHCI Controller"  But it does not find anything.

Comfortably Numb [H]

0 Kudos
Hawk1357
1 Copper

Re: Stuttering/Buzzing Sound During Audio/Video Playback

Jump to solution

I too downloaded the latest version of Intel Rapid Storage Technology and the stuttering is gone! Hopefully this will take care of the problem. Thank you very much for the suggestion mao.tsetung!

0 Kudos
Highlighted
atout001
1 Copper

Re: Stuttering/Buzzing Sound During Audio/Video Playback

Jump to solution

I install the lastest version of Rapid Storage Technology and I till have the shuttering... even with a fresh new install...

0 Kudos
mao.tsetung
1 Copper

Re: Stuttering/Buzzing Sound During Audio/Video Playback

Jump to solution

The update I suspected as causing the problem is optional and does not have a KB number. Here are the details:

Intel - Storage - Intel(R) ICH9M-E/M SATA AHCI Controller

Installationsdatum: ?26.?10.?2011 17:54

Installationsstatus: Erfolgreich

Updatetyp: Optional

Intel Storage software update released in June, 2011

Weitere Informationen:

winqual.microsoft.com/support

Hilfe und Support:

support.microsoft.com/select

0 Kudos
ummagumma12
1 Copper

Re: Stuttering/Buzzing Sound During Audio/Video Playback

Jump to solution

Hi

After digging around on my laptop I've found the following.

This is the information from my device manager:-

Provider Intel

Intel(R) ICH9M-E/M SATA AHCI Controller

Driver date 15/06/2011

Driver version 10.5.0.1029

If I run Matrix storage console it says its version 8.2  (8.2.0.1001)

So do you think it would be safe to run the download as you suggested

downloadcenter.intel.com/Detail_Desc.aspx

Or should I try the update driver option first?

Many thanks for your help.

Comfortably Numb [H]

0 Kudos
ThePine
1 Copper

Re: Stuttering/Buzzing Sound During Audio/Video Playback

Jump to solution

Well, that seems to have done it for me, too!  Thanks a lot mao.tsetung, hopefully this fix will work for everyone else, too.

I guess it just goes to show that we should be more wary of Windows Update.  Oh well ^ ^

0 Kudos
Telekinesiz
1 Copper

Re: Stuttering/Buzzing Sound During Audio/Video Playback

Jump to solution

Mad props to Mao.tsetung for his valuable aport. You're da man!

0 Kudos
atout001
1 Copper

Re: Stuttering/Buzzing Sound During Audio/Video Playback

Jump to solution

Did you uninstall the last driver or you just install the new drivers?

Do you know how i can uninstall the last driver because when I go in the Device Manager and I select Intel Mobile Express Chipset SATA AHCI Controller my driver version is 10.6.0.1002 and I still have the sound problem...

0 Kudos
ThePine
1 Copper

Re: Stuttering/Buzzing Sound During Audio/Video Playback

Jump to solution

The new version is 10.6.0.1022

Just install the new one, don't worry about uninstalling the old one 🙂

0 Kudos