forsakendemon
1 Copper

Re: Stuttering/Buzzing Sound During Audio/Video Playback

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Hm, I am not using McAfee, I installed AVG Free.

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Taylis
1 Copper

Re: Stuttering/Buzzing Sound During Audio/Video Playback

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Just an update - did a complete wipe and restore over the weekend.  Installed updated drivers from Dell's website, and the glitch is still occurring.

I do have a Windows 7 installation disc that I got from another machine, considering wiping the machine one more time, and installing Windows 7 clean from that disc (using my product key from this machine) and seeing if I can get it functional that way.  Really not how I wanted to spend this weekend.  😞

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Taylis
1 Copper

Re: Stuttering/Buzzing Sound During Audio/Video Playback

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Okay - I've calmed down since I posted earlier.  Did another wipe and restore (becoming a master at that, I think) but restoring things in a much slower and deliberate pace than previously.  So far, audio is behaving perfectly every time I test (10 minutes each for MP3s, CDs, and DVDs after an installation of a device or application).  If I can identify where my problem originated from, will post back so it can be added to the list (just in case anyone else might fit my particular details).  But at the moment, all is well again.

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genelaw9
1 Copper

Re: Stuttering/Buzzing Sound During Audio/Video Playback

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I did this and it worked for my Inspiron 1750.

genelaw9
1 Copper

Re: Stuttering/Buzzing Sound During Audio/Video Playback

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And when I say "this" I mean I used jimco's suggestion to download Intel(R) Rapid Storage Technology drivers from the Intel website. This seems to have ironed everything out. Thanks!

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genelaw9
1 Copper

Re: Stuttering/Buzzing Sound During Audio/Video Playback

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This worked to fix the problem for my Inspiron1750. Thanks jimco for keeping it basic!

<<Posted by jimco replied on 08-16-2012 8:49 AM

The main recommendation in this thread is to download and install the latest Intel Rapid Storage Technology driver directly from the Intel site. Most of the links in this thread no longer work. This one is still working for me.

www.intel.com/.../imsm

For months the latest version was 10.8.0.1003, dated 11/11/2011. That has been removed and now the latest is version 11.2.0.1006, dated 06/07/2012. If anyone tries the new version please post and let us know if it worked.

Note: there are 4 flavors of the 11.2.0.1006 driver on the Intel site. I suggest using one of these:

iata_enu.exe if you have an English version of the operating system.

iata_cd.exe if you have an operating system other than English.>>

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philomena92
1 Copper

Re: Stuttering/Buzzing Sound During Audio/Video Playback

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hello,

i have the same stuttering problem as well and i downloaded the most current update from here

the f6flpy-x64.zip file

i hate to sound new but i have no idea how to install this with what is in the file.. can anyone tell me how to install this over the faulty update that i got causing this problem?

thank you

i uploaded an image of what is in the file

http://s12.postimage.org/9xphrn923/Screen_Hunter_01_Sep_21_21_29.gif

*edit... nevermind, that's the driver alone file, i found the install file

but when i first got the pc 3 years ago i either deactivated or deleted the RAID process as i didn't recognize it and read that it wasn't needed.. so why would the faulty update affect me?  i checked my system and it's on here somewhere..  if i'm not running it at all i can't figure out why it's a problem.  From what i can tell, if i want RAID back on i have to reinstall the operating system..

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Taylis
1 Copper

Re: Stuttering/Buzzing Sound During Audio/Video Playback

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Back on 9/4 I rebuilt my machine and everything was working just fine for about two weeks.  Audio glitch has cropped back up now, though.  Dell Support Center was uninstalled, I'm only allowing "important" updates from Windows (no "recommended" or drivers).  Just the other day, it appears my machine pulled an update for Skype, which I've never even used.  The glitch began occurring after that update installed, but uninstalling that software did not remove the glitch.  Even using system restore to go back to before that Skype update and uninstalling the program there didn't fix it.

The "good" news, I guess, is that the glitch is a little different this time - previously it was an overpowering screech and now it's just a background slur - enough to be noticable, but it doesn't completely destroy the audio when it occurs.  It's mostly noticable in quieter sections of audio.

Haven't updated Intel RST yet - will try that next, and will also try updating the audio driver.

EDIT: Well, updated the audio driver and still had the issue.  Updated Intel RST - thought I'd beaten it after listening to a fifteen minute long MP3 file with no noticable glitching.  Popped in a CD and listened for ten minutes and thought I might have heard something, but wasn't entirely certain.  Popped in a DVD and had a very loud glitch (like what I'd heard previously) no more than 10 seconds in.  So, not beaten. 

I really REALLY do not want to have to rebuild this thing constantly.  It does appear that wiping and reloading everything will at least give me a couple weeks respite from the glitch - but that is a horrible thing to have to do all the time.  I can't see anything else on the machine that could have changed in the appropriate time frame to create the glitch.

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Taylis
1 Copper

Re: Stuttering/Buzzing Sound During Audio/Video Playback

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Actually, was just looking at the FAQ that jimco wrote up and noticed something I'd missed - someone else posted that they have a Western Digital Passport backup drive and that it was contributing to their issues due to background processes that it was running.  I also have a Western Digital backup drive (mine is a MyBook Essential) so I'm thinking that is likely connected to my issue.

My fear, though, is that using the same method they did (disable the drive software in msconfig) will mean that the backup drive wouldn't actually function any more.  Before I experiment with this, does anyone else know anything about this?  If I disable from msconfig, would the drive function properly when I connect it?  Just not run the background processes when not connected that seem to be at the root of the issue?

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Jim Coates
6 Gallium

Re: Stuttering/Buzzing Sound During Audio/Video Playback

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 If I disable from msconfig, would the drive function properly when I connect it?

A couple of years ago both my hard drive and backup drive were showing signs of dying at the same time, so I borrowed a backup drive from a friend while I was getting new drives. It was a Western Digital My Book. To the best of my remembrance I did not install any software, just plugged into usb and dragged & dropped data folders in Windows Explorer.

I have often used a hard drive enclosure for backup, where you just put any old hard drive in the box and plug it in. When doing that I never used any software either. The hard drive always just shows up as a new drive letter in Windows Explorer. I am just guessing but would think that your hard drive would work the same way with the backup software removed -- it might not back up automatically but at least it should show up as a drive letter. Then perhaps you could use the Backup & Restore function in Windows 7 for backing up?

Jim Coates -- 15 years on the Dell Laptop Audio boards -- since 2/6/04 

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