Highlighted
suebee749
1 Copper

Successfully Installed Windows 10 on Inspiron N5050 Except for Boot up After Restart

Jump to solution

After doing a million (feels like it) fixes from the very many articles and posts about how to fix Windows 10 update problems, I have finally got Windows 10 installed on my husband's laptop.  There is only one problem:  it won't complete a reboot after a Restart.  It will reboot after powering off and back on.  I am hoping that someone might have a fix for this.  I did read that Dell is saying this laptop is not compatible with Win 10.  My husband swears that he did not tell Microsoft to go ahead with the upgrade and we have discovered that this was true of many other users as well. 

I have done the following fixes already: reinstalled an updated driver for the display adapter, uninstalled any software that generated errors in the Windows event log (like HP Support Framework), changed a number of Start up Services to be manual (like Malware Bytes, which is not the anti-virus software in use, however, I did use it to scan the computer for viruses), increased the permissions on the Windows folder, reinstalled Win 10 using CD created by Windows Media Creator, turned off the Fast Restart in Power settings,  uninstalled the IDT Audio driver, ran the sfc /scannow and the DISM /Online /Cleanup-Image Scanhealth and probably more.

So anyone have other suggestions? Thanks!

0 Kudos
3 Solutions

Accepted Solutions
LSUFAN51
4 Ruthenium

RE: Successfully Installed Windows 10 on Inspiron N5050 Except for Boot up After Restart

Jump to solution

" I did read that Dell is saying this laptop is not compatible with Win 10 ".

I'm sorry Startup Repair didn't fix the problem with your computer. Remember,you did mentioned in first post that "Dell is saying this laptop is not compatible with Win 10", sadly it's true. Please click on the link below and see for yourself.

www.dell.com/.../drivers

If you aren't able to fix the problem in the near future, I like to suggest you order a windows 7 restore disk in the link below. In my humble opinion, windows 7 is still a great operating system.

www.restoredisks.com/findrestoredisk.aspx

MikeComputer
1 Copper

RE: Successfully Installed Windows 10 on Inspiron N5050 Except for Boot up After Restart

Jump to solution

My comments may come a little late in order to help resolve your problem, but I have just upgraded a Dell N5050 to Windows 10 and experienced the exact same problems.  I also spent hours investigating and going through the same steps that you did.

The fix is very easy, once you know it!  All you need to do is upgrade the BIOS to version A05.   This can be downloaded from Dell Support.  Just run the downloaded install file N5050A05.EXE, making sure not to interrupt the process, and within a couple of minutes you will be rebooting successfully without suffering a blank screen!  

(Note that A05 is one of the two versions of BIOS offered for this model. I was upgrading from BIOS version A01, so I tried A03 first, but that didn't solve the problem. I then tried A05 and the problem was solved.)

Whilst Dell may well say that Windows 10 is not (officially) supported for this ageing model, that doesn't mean it can't be made to work!

Mike

MikeComputer
1 Copper

RE: Successfully Installed Windows 10 on Inspiron N5050 Except for Boot up After Restart

Jump to solution

Sue,

I would still recommend updating the BIOS at some point. I found it difficult getting past the blank screen state - until I eventually realised that you can escape the condition by putting the machine into sleep mode and then waking it up again (the ease of doing this will depend on your power options settings). I also recommend re-enabling fast startup - if you haven’t already done that.

For clarity, and for the benefit of others with an N5050 suffering similar problems when upgrading to Windows 10, in the end I found that only two basic changes were necessary to get things running properly:

a) Uninstall the IDT Audio program [from Control Panel > Programs & Features]. This program is not compatible with Windows 10 and causes File Explorer to crash every 60 seconds!

b) Upgrade the BIOS to version A05, downloadable from Dell Support, so that the display carries on working during reboot.

I found that all the drivers installed by Microsoft during the upgrade worked fine once the above two changes were made.

In my case there also happened to be some minor corruption to the main user profile that resulted in some apps not being shown in the Start Menu ‘All Apps’ listing. I managed to repair this by creating a new user profile (which presented correctly) and then copying the TileDataLayer database from the new (good) profile to the corrupted one.

I have nothing against Windows 10, but I do think that Microsoft should have worked a bit harder with manufacturers to prevent all these hiccups, particularly as the upgrade is now being forced by stealth onto machines that are not really ready for it!

Mike

PS - Hopefully once you have performed the BIOS update your problem will be resolved, in which case perhaps you could then mark my reply as the solution? Thanks!

21 Replies
LSUFAN51
4 Ruthenium

RE: Successfully Installed Windows 10 on Inspiron N5050 Except for Boot up After Restart

Jump to solution

"There is only one problem:  it won't complete a reboot after a Restart.  It will reboot after powering off and back on ". 

I like to suggest you launch Startup Repairs on your computer. Please follow steps below:

A) Type settings into the (Cortana) search bar

B) Update & Security

C) Recovery

D) Advanced Startup, and the click "Restart Now ' 

E) Troubleshoot

G) Advance Options

H) Startup Repair

suebee749
1 Copper

RE: Successfully Installed Windows 10 on Inspiron N5050 Except for Boot up After Restart

Jump to solution

First of all the process was a bit different than the steps you outlined. However, I did manage to find the Startup Repair.  Unfortunately, it said at the end, that it couldn't fix the problem.  I did it twice and got the same result.  I looked at the start up log that it listed at that point. The log said that everything was fine. ??

However, after doing this I had trouble getting the laptop to boot up. It took several tries before it finally got to the first screen.  I think I will give up on fixing this. I am afraid that I will end up not being able to get it to recover at all. It works and my husband doesn't need to reboot very often. I suppose the Windows updates will cause some reboots. Keeping my fingers crossed. Pretty annoying since this laptop isn't that old.

0 Kudos
LSUFAN51
4 Ruthenium

RE: Successfully Installed Windows 10 on Inspiron N5050 Except for Boot up After Restart

Jump to solution

" I did read that Dell is saying this laptop is not compatible with Win 10 ".

I'm sorry Startup Repair didn't fix the problem with your computer. Remember,you did mentioned in first post that "Dell is saying this laptop is not compatible with Win 10", sadly it's true. Please click on the link below and see for yourself.

www.dell.com/.../drivers

If you aren't able to fix the problem in the near future, I like to suggest you order a windows 7 restore disk in the link below. In my humble opinion, windows 7 is still a great operating system.

www.restoredisks.com/findrestoredisk.aspx

LSUFAN51
4 Ruthenium

RE: Successfully Installed Windows 10 on Inspiron N5050 Except for Boot up After Restart

Jump to solution

" I think I will give up on fixing this. I am afraid that I will end up not being able to get it to recover at all ".

I strongly suggest you create a windows 10 recovery drive and a system image backup of windows 10. Please click on the links below.

How to Create a Windows 10 USB Recovery Drive  

www.youtube.com/watch

How to Create a System Image Backup in Windows 10  

www.youtube.com/watch

image

suebee749
1 Copper

RE: Successfully Installed Windows 10 on Inspiron N5050 Except for Boot up After Restart

Jump to solution

I appreciate your help. Thanks!

0 Kudos
LSUFAN51
4 Ruthenium

RE: Successfully Installed Windows 10 on Inspiron N5050 Except for Boot up After Restart

Jump to solution

Thanks for the feedback.....

0 Kudos
MikeComputer
1 Copper

RE: Successfully Installed Windows 10 on Inspiron N5050 Except for Boot up After Restart

Jump to solution

My comments may come a little late in order to help resolve your problem, but I have just upgraded a Dell N5050 to Windows 10 and experienced the exact same problems.  I also spent hours investigating and going through the same steps that you did.

The fix is very easy, once you know it!  All you need to do is upgrade the BIOS to version A05.   This can be downloaded from Dell Support.  Just run the downloaded install file N5050A05.EXE, making sure not to interrupt the process, and within a couple of minutes you will be rebooting successfully without suffering a blank screen!  

(Note that A05 is one of the two versions of BIOS offered for this model. I was upgrading from BIOS version A01, so I tried A03 first, but that didn't solve the problem. I then tried A05 and the problem was solved.)

Whilst Dell may well say that Windows 10 is not (officially) supported for this ageing model, that doesn't mean it can't be made to work!

Mike

suebee749
1 Copper

RE: Successfully Installed Windows 10 on Inspiron N5050 Except for Boot up After Restart

Jump to solution

Mike

I appreciate your reply!  At this point, I am a little reluctant to do anything else to my husband's computer and so far, (knock on wood), it is doing OK.  What kind of annoys me is that Dell didn't let us know this little secret fix.  They probably want us to buy a newer computer but dang, this one isn't that old!

Thanks for your reply!

Susan

0 Kudos
MikeComputer
1 Copper

RE: Successfully Installed Windows 10 on Inspiron N5050 Except for Boot up After Restart

Jump to solution

Sue,

I would still recommend updating the BIOS at some point. I found it difficult getting past the blank screen state - until I eventually realised that you can escape the condition by putting the machine into sleep mode and then waking it up again (the ease of doing this will depend on your power options settings). I also recommend re-enabling fast startup - if you haven’t already done that.

For clarity, and for the benefit of others with an N5050 suffering similar problems when upgrading to Windows 10, in the end I found that only two basic changes were necessary to get things running properly:

a) Uninstall the IDT Audio program [from Control Panel > Programs & Features]. This program is not compatible with Windows 10 and causes File Explorer to crash every 60 seconds!

b) Upgrade the BIOS to version A05, downloadable from Dell Support, so that the display carries on working during reboot.

I found that all the drivers installed by Microsoft during the upgrade worked fine once the above two changes were made.

In my case there also happened to be some minor corruption to the main user profile that resulted in some apps not being shown in the Start Menu ‘All Apps’ listing. I managed to repair this by creating a new user profile (which presented correctly) and then copying the TileDataLayer database from the new (good) profile to the corrupted one.

I have nothing against Windows 10, but I do think that Microsoft should have worked a bit harder with manufacturers to prevent all these hiccups, particularly as the upgrade is now being forced by stealth onto machines that are not really ready for it!

Mike

PS - Hopefully once you have performed the BIOS update your problem will be resolved, in which case perhaps you could then mark my reply as the solution? Thanks!