SergioDimni
1 Nickel

Support Assist not working

I open the app and it shows me this message "pcdrcui.exe - Application Error

The application was unable to start correctly (0x0000005) Click OK to close the application"

yesterday it worked fine but today it doesnt.

srr if i posted this in a wrong forum.

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14 Replies
LSUFAN51
4 Ruthenium

RE: Support Assist not working

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Type Settings onto the [Cortana] search box, click Apps, Dell Support Assist , and select Advanced Options. You could either select the Repair or Reset option to fix Support Assist.

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LSUFAN51
4 Ruthenium

RE: Support Assist not working

And....

SergioDimni
1 Nickel

RE: Support Assist not working

it didnt fix i tried both repair and reset.nothing happened

LSUFAN51
4 Ruthenium

RE: Support Assist not working

Please power off the system, wait about 5 minutes, and then power on system. Hopefully Dell Support Assist starts normally...

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SergioDimni
1 Nickel

RE: Support Assist not working

tried it.not fixed

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Moderator
Moderator

RE: Support Assist not working

Hi SeraioDimini and LSUFAN51,

Thank you for details about the issue.  It appears to do with the corrupt files according to the error code -0x0000005.  Dell team is looking into this issue.

Thank you,

Dell- Kumar

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SergioDimni
1 Nickel

RE: Support Assist not working

so what do i do now?how can i fix this?

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LSUFAN51
4 Ruthenium

RE: Support Assist not working

Hi SergioDimni

You managed to get Support Assist up and running again ?

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Moderator
Moderator

RE: Support Assist not working

SergioDimni / LSUFAN51,

Could you please share your Dell system service tag which experienced this issue ?

Thanks,

Dell - Kumar.

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