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SupportAssist Graphics Cards test "Cannot Run"

Hello,

I recently purchased an Alienware 17 R2, and tried performing SupportAssist, but none of the Graphics Card tests will run, they all end up saying "Cannot Run"

My graphics cards are: GeForce GTX 980M and Intel(R) HD Graphics 4600

Is this just a problem with the program, or my graphics cards?

Thank you!

Additional specs are:

Screen Size 17.3 inches
Max Screen Resolution 1920x1080 pixels
Processor 2.5 GHz Core i7-4710HQ
RAM 16 GB DDR3
Hard Drive 1 TB SATA
Graphics Coprocessor NVIDIA GeForce GTX 980M with 4GB GDDR5
Graphics Card Ram Size 4096 MB
Wireless Type Bluetooth
Brand Name Alienware
Series Alienware 17
Item model number ANW17-7493SLV
Operating System Windows 8.1; Free upgrade to Windows 10 when available
Item Weight 8.3 pounds
Item Dimensions L x W x H 1.35 x 16.93 x 11.49 inches
Flash Memory Size 128.0
Hard Drive Rotational Speed 5400 RPM
Batteries: 1 Lithium ion batteries required. (included)
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2 Replies
17R3owner
1 Nickel

RE: SupportAssist Graphics Cards test "Cannot Run"

Same problem here but with a 17 R3

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tkister
1 Nickel

RE: SupportAssist Graphics Cards test "Cannot Run"

Same problem. Dell Precision 7710 Windows 10 64-Bit Quadro m3000m graphics card.

My external HD monitors don't look like HD monitors, and I've been trying to fix for almost a year.

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