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Last reply by 12-16-2017 Unsolved
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2 Bronze
2 Bronze

Swelling XPS 15 9550 batteries

It happened to me! My Dell XPS 15 9550 laptop battery swelled and squeeze out the touchpad. Now I took out the battery and use the laptop from the stationary power supply. But what to do? How to contact tech support? 
I read the article: Dell offers to replace swelling XPS 15 9550 batteries for free, even if out-of-warranty but can't understand what to do.
Help!

Replies (11)
2 Bronze
2 Bronze

Hey I'm going through the same process and I can't seem to get past the stage where I put my address details, I have this error:

An invalid combination of City, State/Province, and ZIP/Postal Code has been entered.

I live in London, so in City and State/Province I put London but it won't work.

What gives?

2 Bronze
2 Bronze

Hey I'm going through the same process and I can't seem to get past the stage where I put my address details, I have this error:

"An invalid combination of City, State/Province, and ZIP/Postal Code has been entered."

I live in London, so in City and State/Province I put "London" but it won't work.

What gives?

Moderator
Moderator

Ah ok. That would be the problem - you were trying to get it sent to a country in a different region from where it was originally ordered.

For future reference please complete ownership transfer:

www.dell.com/.../ownership-transfer-and-retail-registration-guide


DELL-Alasdair R
Social Media Support
#IWork4Dell
I'm based in the UK and I'm usually available Monday to Friday 10am-5pm GMT (BST)
Get Support on Twitter @DellCaresPro


2 Bronze
2 Bronze

Tried all possible options, but without results. I gave up and ordered to the address of the service in the US, which will forward the parcel to me in Moscow.

Thank you for your participation in the matter.

Moderator
Moderator

Hi Anton,

Can you try Moscow or Moskva for the state/province?

Thanks


DELL-Alasdair R
Social Media Support
#IWork4Dell
I'm based in the UK and I'm usually available Monday to Friday 10am-5pm GMT (BST)
Get Support on Twitter @DellCaresPro


2 Bronze
2 Bronze

 have follow link that you gave me. I have try to fill form here:
www.dellproduct.com/Program.aspx
I click "Continue" button at the bottom of this page to request a replacement battery for my system.
At step 1 and 2 (Lookup Products, Select Products) all goes well.
But at step 3 (Contact Information) I stuck. I fill all fields, but I always get this error:
An invalid combination of City, State/Province, and ZIP/Postal Code has been entered.
My ZIP (Postal Code) is 123181
My City is Moscow
I don't have State/Province
Country is Russian Federation
I have try anything, but without result.
May be you know solution?

2 Iron

Hi AntonAnanin, do give a call to respective country Dell.

Battery usually only comes with 1 year warranty, despite system still under warranty.

However for XPS 9550, Dell is giving fixes to the swollen battery issue.

Just follow the link Alasdair gave and you will be in good hands :)


If my answer was helpful, please use the 'Did this answer the question' and click: Yes
Forum Member since 2017
I am not employed by Dell

2 Bronze
2 Bronze

I apologize for my intonation of the conversation. I'm really upset. I will follow all instructions on the link you provided. Maybe everything will be fine. Why support in Russia is so bad and support outside is very good? Why support in Russia doesn't provide me this link? Thank you for your participation and understanding.

Moderator
Moderator

Sorry to hear that Anton. Please check the sticky thread at the top of the forum:

en.community.dell.com/.../20022402


DELL-Alasdair R
Social Media Support
#IWork4Dell
I'm based in the UK and I'm usually available Monday to Friday 10am-5pm GMT (BST)
Get Support on Twitter @DellCaresPro


2 Bronze
2 Bronze

I call to Dell support in Russia and say that I'm disappointed - do not say anything. I begin to curse that day when I bought a Dell notebook. Do you know what they told me? That my warranty ran out 3 months ago and they can not replace the battery that can at any time catch fire. I can not use the laptop that I bought for more than $2000 because they said not to use it, because the battery could explode. I can't use, they can't solve my problem. I think you need to tell everyone that when they buy a Dell laptop, they can carry it to the trash when the warranty ends. Thank you for the lesson you taught me.

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