cpcfreak
2 Bronze

Switchable graphics not working when Docked - Inspiron 15 7537

Hi Forum,

Does anyone else have problems getting switchable graphics to work when a laptop is docked?

Is there a solution to this problem, or some way to force the use of the Nvidia GPU when on power and/or docked?

FYI;

I have a Inspiron 15 7537 with the Nvidia GeForce GT 750M, Windows 10 Pro, which I use in conjunction with the Dell D3000 Dock. I've have all the latest Intel Graphics, Nvidia and DisplayLink drivers loaded, I have updated or re-installed these in recent days.

When attached to the Dock the Nvidia GPU status remains "Inactive" based on the Nvidia GPU Activity tray icon, regardless of what applications launch. Applications that require accelerated graphics like AutoCAD Fusion report they are using the incompatible Intel GPU.

When disconnected from the Dock applications requiring accelerated graphics, like AutoCAD Fusion, make use of the Nvidia GPU when launched and the status changes to "Active". AutoCAD Fusion reports it is using the Nvidia GPU.

Given the switchable graphics work when off the dock I assume I have the Nvidia Control Panel configured correctly.

2 Replies
DELL-Lijo J
Moderator
Moderator

RE: Switchable graphics not working when Docked - Inspiron 15 7537

Hi,


Welcome to our community. Click here to find the troubleshooting steps and also to update the necessary drivers.


Please let us know if this helped.


Regards,
Lijo

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cpcfreak
2 Bronze

RE: Switchable graphics not working when Docked - Inspiron 15 7537

Hi Lijo,

I've worked through this process twice but no luck, once with all Dell drivers and again with latest Nvidia driver. Of course this procedure refers to Win 7 and Win 8.1 but I am on Win 10 Pro.

The problem persists;

When the dock is plugged Intel driver shows only one display but both displays are active. When plugged into the D3000 Dock Switchable Graphics stops working.

Attached is system info, if you find time and notice anything your advice will be appreciated.

SupportAssist: System Information

Monday, 30 January 2017 11:28:06 AM

System Summary

Product Inspiron 7537

Operating System

Operating System

Name Microsoft Windows 10 Professional (64-bit)

Version 1607

Build Number 14393.693

DirectX Version 12.0

Windows Directory c:\windows

System Directory c:\windows\system32

Windows Update

Automatic Updates Automatic download and install

Last checked 2017-01-30 09:35:51

Security

Windows Update

Automatic Updates Automatic download and install

Last checked 2017-01-30 09:35:51

Firewall - Windows Firewall

Windows Firewall Enabled Yes

Virus Scanner - Trend Micro Security Agent

Product Name Trend Micro Security Agent

Program Up To Date Yes

On Access Scanning Enabled Yes

Virus Scanner - Windows Defender

Product Name Windows Defender

Program Up To Date Yes

On Access Scanning Enabled No

Motherboard

Manufacturer Dell Inc.

Product 07PF9F

ePPID CN07PF9F7620641O0067

BIOS

Vendor Dell Inc.

Release Date 10/04/2016

BIOS Version String A14

ROM Size 6.50 MB

SMBIOS

Version 2.7

Intel(R) 8 Series Chipset Family SATA AHCI Controller

Interface PCI

Location PCI bus 0, device 31, function 2

Type SATA Controller

Class 01h:06h:01h

PCI Identification

Vendor Name Intel Corporation

Vendor ID 8086h

Device ID 9C03h

Revision 04h

Driver Provider Intel Corporation

Driver Version 14.5.0.1081, 6-3-2015

Driver c:\windows\system32\drivers\iastora.sys

Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)

Interface PCI

Location PCI bus 0, device 20, function 0

Type USB xHCI Controller (USB 3.x)

Class 0Ch:03h:30h

PCI Identification

Vendor Name Intel Corporation

Vendor ID 8086h

Device ID 9C31h

Revision 04h

Driver Provider Microsoft

Driver Version 10.0.14393.0, 7-15-2016

Driver c:\windows\system32\drivers\usbxhci.sys

Intel(R) 8 Series USB Enhanced Host Controller #1 - 9C26

Interface PCI

Location PCI bus 0, device 29, function 0

Type USB EHCI Controller (USB 2.0)

Class 0Ch:03h:20h

PCI Identification

Vendor Name Intel Corporation

Vendor ID 8086h

Device ID 9C26h

Revision 04h

Driver Provider Intel

Driver Version 9.4.0.1025, 7-31-2013

Driver c:\windows\system32\drivers\usbehci.sys

Processors

Intel(R) Core(TM) i7-4500U CPU @ 1.80GHz (CPU:0)

Name Intel(R) Core(TM) i7-4500U CPU @ 1.80GHz

Cores 2

Threads 4

Signature 40651h

Family 6h

Model 45h

Technology 22 nm

Temperature 64 C

Performance

Max Qualified Speed 1.80 GHz

Max Turbo Boost Speed 2.99 GHz

Current Speed 2.69 GHz

Multiplier x 27.0 (8 - 18)

Max Turbo Boost Ratio x 30

Bus Speed 99.77 MHz

Features MMX, PSE36, EM64T, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, AVX, AES, FMA, XD, VMX, IDA, AVX2

Cache Summary

L1 Data Cache 2 x 32.00 kB

L1 Instruction Cache 2 x 32.00 kB

L2 Cache 2 x 256.00 kB

L3 Cache 4.00 MB

Core : 0

Temperature 64 C

Threads 2

Core : 1

Temperature 60 C

Threads 2

L1 Data Cache

Quantity 2

Level L1

Type Data

Size 32.00 kB

Associativity 8-Way Set-Associative

Line Size 64 bytes

L1 Instruction Cache

Quantity 2

Level L1

Type Instruction

Size 32.00 kB

Associativity 8-Way Set-Associative

Line Size 64 bytes

L2 Cache

Quantity 2

Level L2

Type Unified

Size 256.00 kB

Associativity 8-Way Set-Associative

Line Size 64 bytes

L3 Cache

Quantity 1

Level L3

Type Unified

Size 4.00 MB

Associativity 16-Way Set-Associative

Line Size 64 bytes

Memory

System Memory

Total Physical Memory 16.00 GB

Maximum Supported Memory 16.00 GB

Page Files

Total Size 2.38 GB

Page File c:\pagefile.sys

Location c:\pagefile.sys

Size 2.38 GB

8192 MB DDR3 (1600 MHz)

Source SMBIOS

Memory Size 8.00 GB

Memory Type DDR3 (1600 MHz)

Memory Manufacturer Hynix/Hyundai

Memory Part Number HMT41GS6AFR8A-PB

Memory Serial Number 0A5B416E

8192 MB DDR3 (1600 MHz)

Source SMBIOS

Memory Size 8.00 GB

Memory Type DDR3 (1600 MHz)

Memory Manufacturer Hynix/Hyundai

Memory Part Number HMT41GS6AFR8A-PB

Memory Serial Number 0C3A1177

Batteries

Main Battery

Battery Name DELL Y1FGD3C

Manufacturer Name SANYO

Type LION - Lithium Ion

Battery Serial Number 179

Designed Capacity Percentage 91

Current Charge Percentage 100

Current Charge 60.19 Wh

Full Charged Capacity 54.73 Wh

Designed Capacity 60.19 Wh

Voltage 16.50 V

Communications

Network Card - DisplayLink Network Adapter NCM

MAC Address 00:24:9b:09:fe:56

Adapter Connected Yes

Current Speed 100.00 Mbps

IP Address 192.168.1.105

IP Mask 255.255.255.0

Gateway IP Address 192.168.1.1

DHCP Server 192.168.1.1

Adapter DHCP Enabled Yes

Driver Provider DisplayLink Corp.

Driver Version 8.1.734.0, 10-25-2016

Network Card - Intel(R) Wireless-N 7260

Vendor Name Intel Corporation

Serial Number FC-F8-AE-6B-9B-0D

Interface PCI Express x1

Slot Name (SMBIOS) PCI-Express 3 X1

MAC Address fc:f8:ae:6b:9b:0d

Adapter Connected No

IP Address 0.0.0.0

IP Mask 0.0.0.0

Gateway IP Address 192.168.1.1

Adapter DHCP Enabled Yes

Driver Provider Intel

Driver Version 18.33.5.1, 10-9-2016

Network Card - Realtek PCIe GBE Family Controller

Vendor Name Realtek Semiconductor Co., Ltd.

Serial Number 01-00-00-00-68-4C-E0-00

Interface PCI Express x1

Slot Name (SMBIOS) PCI-Express 4 X1

MAC Address e0:db:55:c1:8c:f1

Adapter Connected No

IP Address 0.0.0.0

IP Mask 0.0.0.0

Gateway IP Address 0.0.0.0

Adapter DHCP Enabled Yes

Driver Provider Realtek

Driver Version 10.1.505.2015, 5-5-2015

Bluetooth Port - Intel(R) Wireless Bluetooth(R)

Bluetooth Port Address (FC:F8:AE:6B:9B:11)

Service Name BTHUSB

Driver Provider Intel Corporation

Driver Version 19.30.1646.853, 11-14-2016

Hard Drives

ST1000LM014-1EJ164

Vendor Seagate

Model Number ST1000LM014-1EJ164

Serial Number W3817E24

Firmware Revision DEMJ

Size 931.5 GB

Marketed Size 1 TB

Sector Information

Physical Sector Size 4 KB

Logical Sector Size 512 B

Logical Sector Count 1953525168

Supported Standards ACS-2, ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5

Negotiated Signaling Speed 6.0 Gbps

Form Factor 2.5"

Rotation Rate 5400 RPM

Total Data Read 32.43 TB

Total Data Written 20.52 TB

Temperature Information

Temperature 37 C

Minimum Temperature (Power Cycle) 21 C

Maximum Temperature (Power Cycle) 40 C

Minimum Temperature (Lifetime) 11 C

Maximum Temperature (Lifetime) 56 C

SMART Attributes

Power Cycles 1471

Power On Hours 5575

Load Cycle Count 9165

Reallocations 0

Pending Reallocation Count 0

Offline Scan Uncorrectable Errors 0

Ultra DMA CRC Errors 0

Start Stop Count 1487

Security Information

Status User password not set, Security is unlocked, Security is frozen

Master Password Capability High Security

Erase Time 186 minutes

Excessive Password Attempts No

OS - C:

Volume Serial Number 98D3-E57F

File System NTFS

Volume Capacity 914.07 GB

Volume Free Space 363.24 GB

Volume Used Space 550.84 GB

Optical Drives

HL-DT-ST DVD+-RW GP60N USB Device

Model Number HL-DT-STDVD+-RW GP60N

Drive Serial Number KZ8E15D4433

Firmware Revision A300

Firmware Date 4/12/2013

Drive Letter D

Readable Media CD-ROM, CD-R, CD-RW, DVD-ROM, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL

Writable Media CD-R, CD-RW, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL

Write Strategy TAO, SAO, RAW

Video

Video Card - Intel(R) HD Graphics Family

Vendor Name Intel Corporation

Interface PCI

Video Card Chip Type Intel(R) HD Graphics Family

Video Card Memory 1.00 GB

Video Card BIOS Intel Video BIOS

Driver Provider Intel Corporation

Driver Version 20.19.15.4463, 5-25-2016

Video Card - NVIDIA GeForce GT 750M

Vendor Name NVIDIA Corporation

Interface PCI Express x16

Slot Name (SMBIOS) PCI-Express 5 X4

Negotiated Link Width x4 (maximum x16)

Video Card Memory 2.00 GB

Video Card BIOS 80.07.e5.00.08

Driver Provider NVIDIA

Driver Version 21.21.13.7849, 1-20-2017

GPU : 0

Temperature 55 C

Display - Generic PnP Monitor

Mode 1920 x 1080 (32-bit) (60 Hz)

Preferred Mode 1920 x 1080 (60 Hz)

Signal Type Digital

Display - HP W2371d (HP W2371d LED Backlit Monitor)

Mode 1920 x 1080 (32-bit) (60 Hz)

Preferred Mode 1920 x 1080 (60 Hz)

Manufacturer Hewlett Packard

Serial Number 6CM3440W3X

Manufacture Date Week 44, Year 2013

Signal Type Digital

Video Capture Device - Integrated Webcam

Driver Provider Microsoft

Driver Version 10.0.14393.82, 21/06/2006

Audio

Sound Card - Dell USB 3.0 Dock

Driver Provider Microsoft

Driver Version 10.0.14393.0, 6-21-2006

Driver c:\windows\system32\drivers\usbccgp.sys

Sound Card - Realtek High Definition Audio

Driver Provider Realtek Semiconductor Corp.

Driver Version 6.0.1.7544, 6-24-2015

Driver c:\windows\system32\drivers\rtkvhd64.sys

Sound Card - Bluetooth Hands-Free

Driver Provider Microsoft

Driver Version 10.0.14393.206, 9-15-2016

Driver c:\windows\system32\drivers\bthhfaud.sys

Sound Card - Bluetooth Hands-Free

Driver Provider Microsoft

Driver Version 10.0.14393.206, 9-15-2016

Driver c:\windows\system32\drivers\bthhfaud.sys

Sound Card - Bluetooth Hands-Free

Driver Provider Microsoft

Driver Version 10.0.14393.206, 9-15-2016

Driver c:\windows\system32\drivers\bthhfaud.sys

USB Devices

USB Hub

Manufacturer GenesysLogic

Device Version 68.0.1

USB Version 2.0.0

USB Device Speed USB 2.0 (High-speed)

Driver Provider Microsoft

Driver Version 10.0.14393.0, 7-15-2016

Driver c:\windows\system32\drivers\usbhub3.sys

External USB DVDRW Drive

Manufacturer HLDS Inc

Serial Number DA00000000000001376

Device Version 1.0.0

USB Version 2.0.0

USB Device Speed USB 2.0 (High-speed)

Driver Provider Microsoft

Driver Version 10.0.14393.0, 6-21-2006

Driver c:\windows\system32\drivers\usbstor.sys

USB Hub

Device Version 50.9.8

USB Version 2.0.0

USB Device Speed USB 2.0 (High-speed)

Driver Provider Microsoft

Driver Version 10.0.14393.0, 7-15-2016

Driver c:\windows\system32\drivers\usbhub3.sys

Microsoft® 2.4GHz Transceiver v7.0

Manufacturer Microsoft

Device Version 6.3.3

USB Version 2.0.0

USB Device Speed USB 1.1 (Full-speed)

Driver Provider Microsoft

Driver Version 9.9.114.0, 11-6-2015

Driver c:\windows\system32\drivers\usbccgp.sys

USB Composite Device

Device Version 56.0.2

USB Version 2.0.1

USB Device Speed USB 2.0 (High-speed)

Driver Provider Microsoft

Driver Version 10.0.14393.0, 6-21-2006

Driver c:\windows\system32\drivers\usbccgp.sys

Touchscreen

Manufacturer ELAN

Device Version 17.1.2

USB Version 2.0.0

USB Device Speed USB 1.1 (Full-speed)

Driver Provider Microsoft

Driver Version 10.0.14393.351, 6-21-2006

Driver c:\windows\system32\drivers\hidusb.sys

USB Hub

Manufacturer GenesysLogic

Device Version 68.0.1

USB Version 3.0.0

USB Device Speed USB 3.1 Gen 1 (SuperSpeed)

Driver Provider Microsoft

Driver Version 10.0.14393.0, 7-15-2016

Driver c:\windows\system32\drivers\usbhub3.sys

External USB 3.0

Manufacturer TOSHIBA

Serial Number 2014042201034F

Device Version 1.0.0

USB Version 3.0.0

USB Device Speed USB 3.1 Gen 1 (SuperSpeed)

Driver Provider Microsoft

Driver Version 10.0.14393.0, 6-21-2006

Driver c:\windows\system32\drivers\usbstor.sys

Dell USB 3.0 Dock

Manufacturer DisplayLink

Serial Number 30800356

Device Version 1.0.2

USB Version 3.1.0

USB Device Speed USB 3.1 Gen 1 (SuperSpeed)

Driver Provider Microsoft

Driver Version 10.0.14393.0, 6-21-2006

Driver c:\windows\system32\drivers\usbccgp.sys

USB Hub

Device Version 0.0.4

USB Version 2.0.0

USB Device Speed USB 2.0 (High-speed)

Driver Provider Microsoft

Driver Version 10.0.14393.0, 6-21-2006

Driver c:\windows\system32\drivers\usbhub.sys

Intel(R) Wireless Bluetooth(R)

Device Version 0.0.1

USB Version 2.0.0

USB Device Speed USB 1.1 (Full-speed)

Driver Provider Intel Corporation

Driver Version 19.30.1646.853, 11-14-2016

Driver c:\windows\system32\drivers\bthusb.sys

Input Devices

Keyboard - Wireless Keyboard Filter Device

Manufacturer Microsoft

Driver Provider Microsoft

Driver Version 1.0.103.0, 6-25-2016

Driver c:\windows\system32\drivers\kbdhid.sys

Keyboard - Standard PS/2 Keyboard

Manufacturer (Standard keyboards)

Driver Provider Microsoft

Driver Version 10.0.14393.206, 6-21-2006

Driver c:\windows\system32\drivers\i8042prt.sys

Mouse - Dell Touchpad

Manufacturer Synaptics

Driver Provider Synaptics

Driver Version 17.0.13.51, 3-22-2014

Mouse - Microsoft USB Dual Receiver Wireless Mouse (Mouse and Keyboard Center)

Manufacturer Microsoft

Driver Provider Microsoft

Driver Version 9.8.113.0, 7-22-2015

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