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Synaptics TouchPad 64-bit Enhancements has stopped working.
I recently bought Dell Inspiron 15 5547 with Ubantu.
When I installed Windows 7, I receive error message "Synaptics TouchPad 64-bit Enhancements has stopped working." Wen I close this my touchpad start working erratically. While typing cursor moves itself without touch or click.
The driver given on Dell site under Windows 7 is same as for Windows 8. I also tried drivers from Synaptics website but nothing worked. Can any body suggest the solution?
j8spencer
2 Posts
0
January 4th, 2015 13:00
it looks like installing Win7 SP1 fixed this (and some other things) for me. I didn't change the driver from Dell's latest, just install SP1.
I did that from KB976932, from MS support.
AlecWest
3 Posts
3
February 19th, 2016 19:00
I run two machines myself (neither one a Dell machine) without issue. But recently, I ordered a reburbished Dell e5400 laptop for my landlady. And, it got the same error message you got at every boot-up. The solution? Well, I found it in part from your quote above - and from the Microsoft "answers" site. It seems that the driver was updated to provide some kind of "enhanced" support for Windows 8 users. Problem is, the "enhancements" were never meant to work on Win7. So, I:
RENAMED THE "SynTpEnh.exe" FILE TO "SynTpEnh.exe.bak"
Then, I rebooted the laptop and (Eureka!) no error screen popped up. And, the Synaptics pointing device continues to work just fine.
j8spencer
2 Posts
0
January 4th, 2015 11:00
I have the same issue on an inspiron 15 3452. Bought it with win 8.1, installed Win7 clean, installed the drivers from the Dell support site for Win7 (though I believe it's the same), and I get exactly the above error at the end of the driver install and every time I reboot. Problem details say appcrash.
praxnet
2 Posts
0
March 29th, 2015 07:00
I have also installed KB976932...
Still Problem persists in my dell 3543 win7 Ultimate 64 bit
Any help from Dell?
AlecWest
3 Posts
2
February 19th, 2016 20:00
Find the SynTpEnh.exe file and rename it to SynTpEnh.exe.bak, then reboot. FWIW, in my research, I found that two laptop makers tend to have this issue while others don't - Dell & HP (not all Dell & HP laptops, just some). I run Win7 Home Premium 64-bit SP1 on two laptops - one an Acer and one "built" for me by Puget Systems. Their Synaptics devices work fine. But I just got my landlady a refurbished Dell e5400 running Win7 Home Premium 64-bit SP1 and it had the same issues you and others are having. But once I renamed the file and rebooted, the problems (and the nagging popup screen) went away. It's hard to argue with success (grin).