TB 16 DOCKING STATION ISSUES

[David41754]

i am using the XPS 9560 - bought in May 18 2018 . 

The USB Ports & Ethernet connections go out  but not the monitor . I have updated all the drivers and Bios etc... with Dell support twice 

I am only powering the XPS 15  one 4K Dell monitor and  a USB midi keyboard controller Alesis  Q25  

I found that if I unplug the TB cable from my laptop and plug it back in the Dock will stat to work properly for 5 - 20 minutes then it will go out ,,, agian ! 

Anyone have this issue ? 

Is it the laptop Thunderbolt connection ? 

I have wasted hours of troubleshooting .. to no resolve as of yet .

Anyone have any ideas it would be much appreciated

Very frustrating  

[jddfw]

What model Dock are you using with the XPS laptop?  Is this the new Dell Dock WD15, with the USB-C connector?

[DELL-Jesse L]

David41754,

Click the link for information for troubleshooting and resolving issues with the TB16 Dock.

Thunderbolt dock (TB16) 10 to 15 second delay initializing connected devices

[TKablitz]

I have a very similar issue - after finally getting the laptop and dock to not blue-screen everytime I plug in the type-c connector, now the Dock's USB and Ethernet connections do not work at all. Device manager shows 2 unknown devices. So far, Dell has not been able to fix this.

[DELL-Brad L]

Hi TKablitz,

Can you Private Message me your Service Tag (please do not post in the thread)? I would like to take a look at this, also, please include what Dock Model you're using in the PM. 

Best regards,

Brad

[D Rod]

Using a Latitude 7480 with TB16 and having the exact same issue.  If a solution is found, would you please post it here.  

Wasted hours of troubleshooting with no solution is proving to be a very frustrating experience.

[D Rod]

This proposed solution does not address the actual issue that is occuring

[D Rod]

This proposed solution does not address the actual issue that is occurring